About the Company
TUI UK is a leading travel and tourism company, part of the TUI Group, one of the world’s largest travel organisations. We are dedicated to creating unforgettable holiday experiences for millions of customers each year, operating across various brands and destinations. Our commitment to excellence, innovation, and customer satisfaction drives everything we do.
Job Description
We are seeking a highly organised and detail-oriented Tour Operations Manager to join our dynamic team in Winchester. This pivotal role involves overseeing the planning, implementation, and execution of our tour packages, ensuring seamless operations and exceptional customer experiences. The successful candidate will be responsible for managing logistics, vendor relationships, and a team of operational staff, while maintaining high standards of quality and efficiency. We are pleased to offer Certificate of Sponsorship (CoS) to eligible candidates, supporting your journey to join our team in the UK.
Key Responsibilities
- Oversee the end-to-end planning and execution of tour operations.
- Manage budgets, negotiate contracts with suppliers, and ensure cost-effectiveness.
- Develop and implement operational procedures to enhance efficiency and service quality.
- Lead, mentor, and manage a team of operations coordinators and ground staff.
- Monitor customer feedback and implement improvements to tour experiences.
- Ensure compliance with all relevant travel regulations and safety standards.
- Coordinate with sales, marketing, and product development teams.
- Handle operational challenges and provide timely resolutions.
Required Skills
- Proven experience in tour operations or a similar travel management role.
- Strong organisational and project management skills.
- Excellent negotiation and communication abilities.
- Proficiency in travel management software and Microsoft Office Suite.
- Ability to lead and motivate a team.
- Problem-solving skills and ability to work under pressure.
- Valid driver's license (if applicable for site visits).
Preferred Qualifications
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.
- Fluency in an additional language relevant to our key destinations.
- Experience with international travel logistics and regulations.
- Knowledge of UK immigration processes for sponsored employees.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health and wellness benefits.
- Generous holiday allowance.
- Travel discounts for personal holidays.
- Professional development and training opportunities.
- Support for Certificate of Sponsorship (CoS) for eligible candidates.
- Pension scheme.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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