About the Company
Radisson Blu Hotel, Lagos Ikeja, is a premier destination offering world-class hospitality, exquisite dining, and exceptional event spaces. We are committed to delivering memorable experiences to our guests through our dedicated and professional team.
Job Description
We are seeking a highly organized and customer-focused Banquet Head Usher – Crowd Flow & Seating Coordinator to join our vibrant Banquets team. In this pivotal role, you will be responsible for overseeing the smooth flow of guests, managing seating arrangements, and ensuring an exceptional experience for all attendees at various banquets, conferences, and events held at our hotel. You will lead a team of ushers, providing direction and support to maintain our high standards of service and operational efficiency. This role requires strong leadership, excellent communication skills, and a proactive approach to problem-solving in a fast-paced environment.
Key Responsibilities
- Lead, train, and supervise a team of banquet ushers, ensuring adherence to service standards and event protocols.
- Coordinate and manage guest entry, exit, and movement within event spaces to ensure efficient crowd flow.
- Implement and oversee seating plans for various events, including reserved seating, general admission, and VIP sections.
- Greet guests warmly, provide directions, and assist with any inquiries or special requests.
- Maintain a comprehensive understanding of event schedules, floor plans, and guest lists.
- Collaborate closely with event managers, catering teams, and security personnel to ensure seamless event execution.
- Address guest concerns or issues promptly and professionally, escalating to management when necessary.
- Conduct pre-event briefings and post-event debriefings with the usher team.
- Ensure all event areas are clean, organized, and properly set up according to event specifications.
- Prepare and submit incident reports for any operational discrepancies or guest feedback.
Required Skills
- Proven experience in hospitality, event management, or customer service roles, preferably within a banquet or large-scale event setting.
- Demonstrated leadership abilities with experience supervising a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational skills with an eye for detail and the ability to multitask effectively.
- Ability to remain calm and composed under pressure in a dynamic event environment.
- Proficiency in basic computer applications.
- Physical stamina to stand for extended periods and navigate large event spaces.
Preferred Qualifications
- Diploma or certificate in Hospitality Management, Event Planning, or a related field.
- First Aid and CPR certification.
- Fluency in additional local languages.
- Experience with event management software or guest list management systems.
Perks & Benefits
- Competitive monthly salary and service charge.
- Comprehensive health insurance package.
- Opportunities for career advancement and professional development.
- Staff meals during shifts.
- Discounted hotel stays and F&B services.
- A dynamic and supportive work environment.
- Paid time off and holiday benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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