About the Company
Landmark Africa is a leading real estate and hospitality conglomerate in Nigeria, renowned for developing and managing prime properties, event venues, and leisure destinations. With a focus on creating exceptional experiences, we are a cornerstone of Lagos’s vibrant event and entertainment scene, committed to excellence and innovation. Join our team and be part of an organization that values professionalism, guest satisfaction, and career growth.
Job Description
We are seeking an exceptionally organized and charismatic Lead Event Hostess to manage VIP table coordination for our exclusive events. This pivotal role involves overseeing all aspects of VIP guest experiences, from reservation management to on-site service delivery, ensuring unparalleled satisfaction and seamless event flow. The ideal candidate will possess a keen eye for detail, outstanding communication skills, and a proactive approach to problem-solving, capable of leading a small team to deliver world-class hospitality. This is an on-site position at our premier event venues in Lekki, Lagos.
Key Responsibilities
- Oversee and manage all VIP table bookings, allocations, and special requests.
- Lead, train, and mentor a team of event hostesses, ensuring high standards of service and guest interaction.
- Coordinate proactively with event managers, catering, security, and other operational teams to ensure a seamless VIP guest experience.
- Warmly greet and seat VIP guests, managing their specific needs and ensuring their comfort and satisfaction throughout events.
- Efficiently and professionally resolve any VIP guest issues or concerns that may arise.
- Maintain accurate and confidential records of VIP guest preferences, feedback, and special requirements.
- Ensure all VIP areas, tables, and lounges are meticulously prepared, presented, and maintained according to event standards and brand guidelines.
- Act as the primary and dedicated point of contact for VIP guests both prior to and during events.
- Contribute to post-event debriefs, providing insights and recommendations for continuous improvement.
Required Skills
- Minimum 3 years of experience in hospitality, event management, or premium customer service, with at least 1 year in a supervisory or lead role.
- Exceptional communication, interpersonal, and active listening skills.
- Strong organizational abilities with meticulous attention to detail and ability to multitask effectively.
- Proven ability to lead, motivate, and manage a small team in a fast-paced environment.
- Impeccable personal presentation, professional demeanor, and a customer-centric attitude.
- Proficiency in basic office software (e.g., Microsoft Office Suite) and familiarity with event management or CRM software is an advantage.
- Demonstrated ability to remain calm, resourceful, and effective under pressure.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Previous experience working with high-net-worth individuals or VIP clientele in a luxury setting.
- Fluency in additional languages (e.g., French, Yoruba) is a plus.
- Certification in customer service excellence or advanced hospitality training.
Perks & Benefits
- Competitive salary package with attractive performance-based bonuses.
- Comprehensive health and wellness insurance benefits.
- Significant opportunities for professional development, training, and career advancement within a growing organization.
- Staff meal allowance during event shifts.
- Work in a vibrant, dynamic, and prestigious event environment.
- Access to exclusive company events and employee discounts on services.
- Pension contributions and other statutory benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://couriersers.org.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.
