About the Company
The Marcus Performing Arts Center is a premier performing arts venue located in the heart of downtown Milwaukee, Wisconsin. Dedicated to enriching the community through the arts, we present a wide variety of world-class performances, including Broadway shows, concerts, dance, and cultural events. Our mission is to provide an accessible and vibrant home for the performing arts, fostering creativity, education, and community engagement.
Job Description
Join the Marcus Performing Arts Center as a Ticketing & Box Office Management Intern! This is an excellent opportunity for an enthusiastic and detail-oriented individual looking to gain hands-on experience in the exciting world of performing arts administration. Under the guidance of our experienced Box Office team, you will learn the fundamental operations of a professional ticketing system, assist with daily box office functions, and contribute to ensuring a seamless patron experience. No prior experience is required; we are looking for a eager learner who is passionate about the arts and customer service. Full training will be provided.
Key Responsibilities
- Assist with daily box office operations, including ticket sales, exchanges, and refunds.
- Learn and utilize our professional ticketing software (e.g., Ticketmaster Archtics, Tessitura).
- Provide exceptional customer service to patrons in person, over the phone, and via email.
- Process group sales and special ticket requests.
- Help prepare for performances, including printing tickets, compiling will-call lists, and setting up box office stations.
- Support the Box Office Manager with administrative tasks and reporting.
- Assist with seating chart management and inventory tracking.
- Participate in pre-show and post-show activities as needed.
- Contribute to maintaining an organized and efficient box office environment.
Required Skills
- Strong communication and interpersonal skills.
- Excellent attention to detail and accuracy.
- Basic computer proficiency (Microsoft Office Suite).
- A positive attitude and eagerness to learn.
- Ability to work effectively in a fast-paced environment.
- Reliability and strong work ethic.
- Customer service orientation.
Preferred Qualifications
- Interest in the performing arts or event management.
- Experience in customer service, retail, or hospitality is a plus but not required.
- Ability to work some evenings and weekends based on performance schedules.
Perks & Benefits
- Hands-on experience at a leading performing arts venue.
- Opportunity to learn a professional ticketing system.
- Mentorship from experienced Box Office professionals.
- Networking opportunities within the arts community.
- Complimentary tickets to select performances (subject to availability).
- Valuable resume-building experience in arts administration.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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