About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. Capgemini is a trusted partner for its clients, providing a wide range of services from strategy and design to operations, driven by innovation, and a strong commitment to delivering value.
Job Description
Join Capgemini as a Technical Support Engineer (Tier 3) and become a pivotal member of our dynamic support team. This role is designed for highly skilled professionals ready to tackle complex technical challenges, provide advanced troubleshooting, and work closely with development teams to resolve critical issues. You will be instrumental in maintaining the stability and performance of our critical systems and applications, ensuring seamless operations for our global client base. We are proud to offer sponsorship support for eligible candidates, demonstrating our commitment to attracting world-class talent to our Grangemouth operations.
Key Responsibilities
- Diagnose and resolve complex technical issues escalated from Tier 1 and Tier 2 support, requiring in-depth system and application knowledge.
- Collaborate with development teams to identify root causes of software defects and implement effective solutions or workarounds.
- Perform advanced system monitoring, performance tuning, and preventative maintenance.
- Develop and maintain comprehensive documentation, knowledge base articles, and troubleshooting guides.
- Participate in on-call rotations for critical incident response and provide out-of-hours support as needed.
- Mentor and train junior support engineers, sharing expertise and best practices.
- Contribute to the continuous improvement of support processes, tools, and methodologies.
Required Skills
- Minimum 5 years of experience in a Tier 3 technical support or equivalent advanced troubleshooting role.
- Proficiency in diagnosing issues across Windows and Linux server environments.
- Strong understanding of networking concepts (TCP/IP, DNS, VPN, Firewalls).
- Experience with scripting languages (e.g., PowerShell, Bash, Python) for automation and data analysis.
- Demonstrated experience with database management systems (e.g., SQL Server, Oracle, MySQL) including query optimization.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and as part of a global team.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Industry certifications (e.g., ITIL, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect, Red Hat Certified Engineer).
- Experience with cloud platforms (Azure, AWS, GCP).
- Familiarity with containerization technologies (Docker, Kubernetes).
- Prior experience in an enterprise-level IT environment or consulting firm.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous pension scheme.
- Sponsorship and relocation support for eligible international candidates.
- Opportunities for professional development, training, and certifications.
- Flexible hybrid work model combining on-site collaboration with remote work.
- Vibrant and inclusive company culture.
- Employee assistance program and mental health support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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