About the Company
Bupa Dental Care is a leading provider of dental services across the UK, committed to delivering high-quality patient care. With multiple modern practices in Aberdeen, we pride ourselves on creating a supportive and friendly environment for both our patients and our team. We believe in investing in our people and offering opportunities for growth and development within the healthcare sector.
Job Description
We are seeking a friendly, organised, and professional Dental Receptionist to join our thriving practice in Aberdeen. This pivotal role involves being the first point of contact for our patients, ensuring they receive a warm welcome and efficient service. You will be responsible for managing appointments, handling patient queries, processing payments, and maintaining accurate patient records. The ideal candidate will have excellent communication skills, a keen eye for detail, and a passion for providing outstanding customer service in a healthcare setting. Full training on our practice management software and dental procedures will be provided.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner
- Manage patient appointments, including scheduling, rescheduling, and cancellations
- Answer telephone calls, screen and direct calls, and take messages
- Process patient payments and manage financial records accurately
- Maintain patient confidentiality and secure patient records in line with GDPR guidelines
- Assist with administrative tasks such as filing, scanning, and correspondence
- Ensure the reception area is tidy and presentable at all times
- Provide information to patients regarding dental treatments, fees, and practice policies
- Liaise with dentists and dental nurses to ensure smooth patient flow
Required Skills
- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Proficiency in basic computer applications (Microsoft Office Suite)
- A friendly, approachable, and professional demeanour
- Ability to work effectively in a fast-paced environment
- Commitment to patient confidentiality and data protection
Preferred Qualifications
- Previous experience in a dental practice or healthcare setting
- Experience using dental practice management software (e.g., SOE Exact, Dentally)
- Familiarity with medical terminology
- NVQ Level 2 or 3 in Business Administration or customer service equivalent
Perks & Benefits
- Competitive salary and pension scheme
- Generous holiday allowance
- Opportunities for professional development and training
- Discounted dental care for you and your family
- Employee assistance programme
- Friendly and supportive team environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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