About the Company
Guaranty Trust Bank (GTBank) is a leading Nigerian financial institution known for its innovative banking solutions and exceptional customer service. We are committed to fostering a culture of excellence and professionalism, striving to deliver superior experiences for both our clients and our team members. Join us in shaping the future of banking in Africa.
Job Description
We are seeking a highly professional and customer-centric Protocol Usher & Guest Relations Assistant to join our team in Oshodi, Lagos. This vital role is responsible for ensuring an impeccable first impression and seamless experience for all visitors, clients, and partners entering our premises. You will play a crucial part in upholding our brand’s reputation for excellence and hospitality, managing all aspects of guest reception, and providing essential support for various corporate events and daily operations. This is an on-site position.
Key Responsibilities
- Warmly greet and welcome all guests, clients, and visitors upon arrival, providing a professional and courteous first point of contact.
- Guide visitors to their appropriate destinations, meeting rooms, or contact persons efficiently and politely.
- Manage guest registration processes, including verification of appointments and issuing visitor passes.
- Provide accurate information and directions regarding our services, facilities, and ongoing events.
- Assist with the coordination and smooth execution of corporate events, meetings, and conferences, including setting up and dismantling equipment, and managing guest flow.
- Proactively address guest inquiries, concerns, or special requests, escalating issues to relevant departments when necessary.
- Maintain a tidy and presentable reception area, ensuring all protocol materials are readily available.
- Collaborate with security personnel to ensure the safety and security of all visitors and staff.
- Support administrative tasks as required, contributing to the overall efficiency of the front office operations.
- Adhere to all company policies and procedures, particularly those related to protocol and guest management.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written).
- Proven ability to deliver outstanding customer service in a fast-paced environment.
- Strong sense of professionalism, integrity, and discretion.
- Excellent organizational skills and attention to detail.
- Ability to remain calm and composed under pressure.
- Proficiency in using basic office software (e.g., Microsoft Office Suite).
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- A minimum of 1 year of experience in a customer service, hospitality, or front desk role.
- A relevant diploma or degree in Hospitality Management, Mass Communication, Public Relations, or a related field.
- Experience with visitor management systems.
- Fluency in an additional local Nigerian language is a plus.
- Prior experience in a corporate or financial services environment.
Perks & Benefits
- Competitive monthly salary and performance bonuses.
- Comprehensive health insurance coverage.
- Pension scheme contributions.
- Opportunities for professional development and career advancement.
- Access to ongoing training programs.
- A supportive and dynamic work environment.
- Staff welfare programs and employee engagement initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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