About the Company
The George Ikoyi is a sophisticated luxury hotel nestled in the heart of Ikoyi, Lagos. Renowned for its impeccable service, elegant ambiance, and commitment to guest satisfaction, we offer a serene escape for both business and leisure travelers. Our team is dedicated to creating memorable experiences and upholding the highest standards of hospitality.
Job Description
We are seeking a highly motivated and enthusiastic Protocol Usher & Guest Relations Assistant to join our esteemed team. This entry-level role is perfect for individuals with a passion for hospitality and a desire to deliver exceptional service. You will be the welcoming face of The George Ikoyi, ensuring all guests feel valued, respected, and attended to from the moment they arrive. Full training will be provided to ensure your success in this pivotal role.
Key Responsibilities
- Warmly welcome and assist guests upon arrival and departure, ensuring a smooth and pleasant experience.
- Provide information and directions to guests regarding hotel facilities, services, and local attractions.
- Manage guest inquiries, requests, and minor issues with professionalism and efficiency, escalating when necessary.
- Maintain an organized and presentable reception and lobby area.
- Assist with event protocols, ensuring VIPs and dignitaries are handled with utmost discretion and respect.
- Coordinate with various hotel departments to fulfill guest needs and ensure seamless service delivery.
- Help manage guest flow and queue management during peak times or special events.
- Maintain a comprehensive knowledge of hotel amenities, promotions, and safety procedures.
- Uphold the hotel's standards of luxury and guest confidentiality at all times.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A genuinely friendly, approachable, and professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- A proactive attitude and willingness to assist.
- Basic computer proficiency.
- Fluency in English (written and spoken).
Preferred Qualifications
- Previous experience in a customer service or hospitality role (even if informal).
- Knowledge of an additional local language (e.g., Yoruba, Igbo, Hausa).
- A diploma or degree in Hospitality Management or a related field.
Perks & Benefits
- Comprehensive on-the-job training and mentorship program.
- Opportunities for career growth and professional development within a luxury hospitality brand.
- Competitive monthly salary.
- Staff meals during shifts.
- Access to employee wellness programs.
- Dynamic and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://couriersers.org.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.
