About the Company
Southwark Housing Solutions is a leading housing association dedicated to providing safe, affordable, and quality homes for residents across Southwark. We are committed to fostering strong communities, offering support services, and ensuring our residents feel valued and heard. Our team works collaboratively to make a positive impact on the lives of thousands of individuals and families every day.
Job Description
We are seeking an enthusiastic and organized Housing Authority Receptionist to join our team in Peckham. This is an immediate hire position, perfect for someone who is proactive, has excellent communication skills, and is eager to contribute to a vital public service. You will be the first point of contact for our residents and visitors, playing a crucial role in creating a welcoming and efficient environment. Full training will be provided to ensure you are confident in your responsibilities.
Key Responsibilities
- Warmly greet and welcome residents, visitors, and contractors upon arrival
- Answer, screen, and forward incoming phone calls in a professional manner
- Provide accurate information and direct inquiries to the appropriate department or individual
- Manage and distribute incoming mail, faxes, and deliveries
- Maintain a tidy and organized reception area
- Assist with scheduling appointments and managing meeting room bookings
- Perform basic administrative tasks such as data entry, filing, and photocopying
- Handle resident queries and concerns with empathy and efficiency, escalating when necessary
- Maintain confidentiality of sensitive information
Required Skills
- Excellent verbal and written communication skills
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Strong organizational and multitasking abilities
- Professional and friendly demeanor
- Ability to work effectively both independently and as part of a team
- Punctuality and reliability
Preferred Qualifications
- Previous experience in a customer service or administrative role
- Familiarity with housing sector operations or public service environments
- Experience using multi-line phone systems
Perks & Benefits
- Competitive hourly wage
- Comprehensive training and development opportunities
- Generous holiday allowance
- Pension scheme contributions
- Access to employee assistance program
- Opportunity to make a tangible difference in the community
- Supportive and collaborative work environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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