About the Company
TELUS is a dynamic, world-leading communications and information technology company. We believe that technology can create a better future, and we are committed to using our innovation and compassion to solve the world’s most pressing social and environmental challenges. With a strong focus on customer service and community, TELUS empowers Canadians to connect and thrive in a digital world.
Job Description
Are you eager to launch a career in technology with one of Canada’s leading companies? TELUS is seeking a motivated and enthusiastic Remote CRM Administrator Trainee to join our team. This is a unique entry-level opportunity designed for individuals with no prior experience in CRM administration. We will provide comprehensive training in industry-leading CRM platforms like Salesforce and HubSpot, equipping you with the skills needed to excel. You will learn to support our customer relationship management systems, ensuring data integrity and efficient operations, all from the comfort of your home.
Key Responsibilities
- Participate actively in all provided training sessions for Salesforce and HubSpot.
- Assist in maintaining accurate and up-to-date customer data within CRM systems.
- Perform routine data entry and data quality checks under supervision.
- Learn to generate basic reports and dashboards to track CRM performance.
- Provide basic support for CRM users, escalating complex issues as needed.
- Collaborate with team members to understand business processes and CRM best practices.
- Document procedures and contribute to knowledge base articles as training progresses.
- Adhere to data security and privacy protocols at all times.
Required Skills
- Strong willingness to learn and adapt to new technologies.
- Excellent communication skills, both written and verbal.
- Basic computer literacy and comfort with standard office software.
- Ability to work independently and manage time effectively in a remote setting.
- High level of attention to detail and accuracy.
- Problem-solving aptitude and a proactive approach.
- No prior CRM experience is required; full training will be provided.
Preferred Qualifications
- Any prior experience in a customer service or administrative support role.
- Familiarity with remote collaboration tools (e.g., Slack, Microsoft Teams).
- A foundational understanding of business processes or data management concepts.
- Post-secondary education or equivalent, but not strictly required.
Perks & Benefits
- 100% Remote Work opportunity – work from anywhere in Canada!
- Comprehensive paid training on Salesforce and HubSpot.
- Competitive salary and performance-based incentives.
- Full benefits package including health, dental, and vision coverage.
- Generous paid time off and holidays.
- Opportunities for career growth and professional development within TELUS.
- Employee wellness programs and resources.
- Access to a supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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