About the Company
Four Points by Sheraton Lagos is a renowned hospitality destination offering exceptional service, modern amenities, and prime event spaces. Located in the vibrant heart of Lagos, we are dedicated to creating memorable experiences for our guests, whether they are here for business, leisure, or grand events. Our banqueting team is central to delivering these flawless experiences, orchestrating everything from intimate gatherings to large-scale conferences and celebrations.
Job Description
We are seeking an experienced and highly organized Banquet Head Usher – Crowd Flow & Seating Coordinator to join our dynamic events team. In this pivotal role, you will be responsible for the seamless execution of guest flow, seating arrangements, and overall guest comfort during banquets, conferences, and other special events. You will lead a team of ushers, ensuring all guests are welcomed efficiently, guided to their designated areas, and provided with an exceptional service experience from arrival to departure. This role demands excellent leadership, communication, and problem-solving skills, with a keen eye for detail and a proactive approach to event management.
Key Responsibilities
- Lead, train, and supervise a team of banquet ushers, ensuring high standards of service and professionalism.
- Develop and implement efficient crowd flow strategies for various event layouts and guest capacities.
- Oversee all seating arrangements, including VIP sections, ensuring accuracy and adherence to event specifications.
- Coordinate with event planners, catering staff, and security teams to ensure a synchronized event operation.
- Greet guests upon arrival, direct them to appropriate areas, and assist with any inquiries or special needs.
- Monitor event spaces for cleanliness, safety, and proper setup before, during, and after events.
- Manage guest complaints or issues promptly and professionally, escalating when necessary.
- Prepare post-event reports detailing guest flow, seating accuracy, and team performance.
- Ensure compliance with all health, safety, and operational standards.
- Conduct pre-event briefings with ushering team to review event details, roles, and expectations.
Required Skills
- Proven experience in event management, hospitality, or a similar customer-facing supervisory role.
- Exceptional leadership and team management abilities.
- Strong communication and interpersonal skills.
- Excellent organizational and time management capabilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Proficiency in problem-solving and conflict resolution.
- A keen eye for detail and a commitment to high service standards.
- Physical stamina to stand, walk, and lift for extended periods during events.
Preferred Qualifications
- Bachelor’s degree or HND in Hospitality Management, Event Planning, or a related field.
- Certification in First Aid and CPR.
- Previous experience with large-scale event coordination in a hotel or convention center setting.
- Knowledge of various event management software or tools.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within a global brand.
- Access to Marriott International associate travel discounts.
- Complimentary staff meals during shifts.
- A supportive and dynamic work environment.
- Uniform provided and laundered.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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