About the Company
The Hippodrome Theatre is a historic and majestic venue in the heart of Baltimore, Maryland, dedicated to presenting the very best of Broadway, live music, comedy, and special events. We pride ourselves on creating unforgettable experiences for our patrons through world-class entertainment and exceptional customer service. Join our passionate team and be a part of Baltimore’s vibrant arts and culture scene.
Job Description
Are you a friendly, enthusiastic individual looking to start your career in the exciting world of live entertainment? The Hippodrome Theatre is seeking dedicated and customer-focused Ushers/Greeters to join our team. No previous experience is required – we provide comprehensive training to ensure you are fully prepared to succeed! This entry-level position is perfect for those with a positive attitude and a desire to create memorable experiences for our guests. You will be the first point of contact for many patrons, playing a crucial role in making their visit enjoyable and seamless.
Key Responsibilities
- Warmly greet and welcome all patrons upon their arrival at the theatre.
- Scan and check tickets accurately, directing guests to their appropriate seating sections.
- Provide clear and helpful directions to theatre amenities such as restrooms, concessions, and exits.
- Assist patrons with seating arrangements, including those with special needs or accessibility requirements.
- Maintain a clean and orderly theatre environment before, during, and after performances.
- Respond to patron inquiries and resolve minor issues with a polite and helpful demeanor.
- Ensure safety protocols are followed, including emergency evacuation procedures if necessary.
- Work collaboratively with other staff members to ensure smooth event operations.
- Be knowledgeable about current and upcoming events at the theatre to answer guest questions.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A positive, friendly, and approachable attitude.
- Strong commitment to providing outstanding customer service.
- Ability to stand and walk for extended periods during events.
- Availability to work evenings, weekends, and holidays as required by performance schedules.
- Must be at least 16 years of age.
- No previous experience is required; full training will be provided.
Preferred Qualifications
- High school diploma or equivalent.
- A genuine interest in live theatre, music, or performing arts.
- Experience working in a fast-paced environment (voluntary or paid).
Perks & Benefits
- Opportunity to see live performances.
- Flexible part-time scheduling.
- Comprehensive on-the-job training.
- Be part of a supportive and enthusiastic team.
- Employee discounts on merchandise and concessions.
- Gain valuable customer service and event management experience.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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