About the Company
Cascades Inc. is a leader in the manufacturing, converting, and marketing of packaging and tissue products. With a strong commitment to sustainable development, our company employs over 10,000 people across North America. We are dedicated to innovation, operational excellence, and fostering a collaborative work environment. Join our team in Vaudreuil-Dorion and contribute to our mission of creating a greener future.
Job Description
We are seeking a proactive and detail-oriented Facilities Helpdesk Coordinator to join our team in Vaudreuil-Dorion. In this role, you will be the primary point of contact for all facility-related inquiries and maintenance requests. You will be responsible for managing and tracking maintenance tickets, coordinating with internal teams and external vendors, and ensuring timely resolution of issues to maintain a safe, efficient, and comfortable working environment. This position requires strong organizational skills, excellent communication, and a commitment to providing exceptional service.
Key Responsibilities
- Serve as the first point of contact for all facilities-related inquiries via phone, email, and ticketing system.
- Log, categorize, prioritize, and track all maintenance requests and facility issues using the designated helpdesk software.
- Dispatch and coordinate with internal maintenance staff and external contractors for repairs and services.
- Follow up on all outstanding tickets to ensure timely completion and satisfactory resolution.
- Maintain accurate records of all facility maintenance activities, including service dates, costs, and contractor details.
- Prepare reports on helpdesk performance, common issues, and resolution times.
- Assist in the scheduling and coordination of routine preventative maintenance tasks.
- Communicate effectively with employees, vendors, and management regarding the status of requests and potential disruptions.
- Support the Facilities Manager with administrative tasks as needed.
Required Skills
- Proficiency in using helpdesk or facilities management software.
- Excellent communication skills, both written and verbal, in English and French.
- Strong organizational and time management abilities.
- Problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications
- A diploma or certification in facilities management, business administration, or a related field.
- Experience working with CMMS (Computerized Maintenance Management System).
- Knowledge of basic building systems and maintenance practices.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and vacation policy.
- Retirement savings plan with company match.
- Employee assistance program (EAP).
- Opportunities for professional development and training.
- Modern and collaborative work environment.
- On-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://couriersers.org.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.