About the Company
Ambassador Theatre Group (ATG) is the world’s leading live-theatre company, renowned for its diverse portfolio of venues and productions across the UK, US, and Germany. We are committed to delivering unparalleled entertainment experiences and enriching communities through the arts. Join our team and be part of bringing the magic of live events to audiences every day.
Job Description
We are seeking a dedicated and customer-focused Event Ticketing / Box Office Clerk to join our vibrant team in Nuneaton. This is a crucial sit-down role involving shift work, including evenings and weekends, perfect for someone who thrives in a dynamic environment and enjoys providing excellent service. You will be the first point of contact for many of our patrons, responsible for processing ticket sales, handling inquiries, and ensuring a smooth and efficient ticketing experience.
Key Responsibilities
- Process ticket sales accurately for various events, both in-person and over the phone.
- Handle cash, credit card, and other payment transactions with precision.
- Provide exceptional customer service, answering questions about events, seating, and venue policies.
- Manage and resolve customer inquiries, ticketing issues, and exchanges efficiently.
- Distribute 'will call' and pre-booked tickets.
- Maintain a tidy and organised box office workstation.
- Reconcile daily sales reports and cash floats.
- Adhere to all company policies and security procedures.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and ability to learn new ticketing software quickly.
- Demonstrated ability to handle financial transactions accurately.
- Strong customer service orientation with a friendly and professional demeanor.
- Reliability and punctuality, especially for scheduled shifts.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays.
Preferred Qualifications
- Previous experience in a customer-facing role, retail, or box office environment.
- Familiarity with ticketing systems (e.g., Spektrix, Tessitura).
- An interest in live events, theatre, or entertainment.
- Ability to work effectively both independently and as part of a team.
Perks & Benefits
- Competitive hourly wage.
- Opportunity to work within a leading entertainment company.
- Staff discounts on tickets for various shows and events.
- Comprehensive paid training and ongoing support.
- Access to a company pension scheme.
- Dynamic and exciting work environment.
- Flexible shift patterns to support work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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