About the Company
Capita is a leading provider of business process management and integrated professional support services. With a strong commitment to public sector partnerships, we design, deliver, and transform services across the UK, helping clients achieve their goals and improve outcomes for communities.
Job Description
We are seeking a diligent and detail-oriented Workers Compensation Claims Assistant to join our team, supporting public sector clients in managing their workers’ compensation claims. In this vital role, you will be instrumental in the smooth and efficient processing of claims, ensuring compliance with all relevant regulations and delivering excellent service to our clients and their employees. This position offers an excellent opportunity to contribute to public service and develop a career in claims management.
Key Responsibilities
- Process new workers' compensation claims, ensuring all necessary documentation is received and accurately recorded.
- Liaise with employees, managers, medical providers, and legal teams to gather information pertinent to claims.
- Maintain accurate and up-to-date claim files, both electronic and physical, ensuring data integrity.
- Assist Claims Adjusters with investigations, scheduling appointments, and preparing reports.
- Monitor claim statuses, follow up on outstanding information, and escalate complex issues as required.
- Provide administrative support, including drafting correspondence, managing calendars, and organizing meetings.
- Ensure compliance with all internal policies, client-specific protocols, and statutory requirements for workers' compensation.
- Respond to inquiries from claimants, employers, and external parties with professionalism and empathy.
- Contribute to continuous improvement initiatives within the claims management process.
Required Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to handle sensitive information with discretion and confidentiality.
- Demonstrated ability to work effectively in a fast-paced environment and manage multiple priorities.
Preferred Qualifications
- Previous administrative or claims processing experience.
- Familiarity with workers' compensation processes or public sector administration.
- NVQ Level 2 or equivalent in Business Administration or a related field.
Perks & Benefits
- Competitive salary and pension scheme.
- 23 days annual leave, increasing with service.
- Comprehensive training and development opportunities.
- Employee assistance program and wellbeing support.
- Access to exclusive employee discounts and rewards platform.
- Opportunities for career progression within Capita.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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