About the Company
Barrhead Travel is one of the UK’s leading independent travel agencies, with a rich history of helping customers explore the world. With a passion for travel and a commitment to exceptional service, we pride ourselves on creating unforgettable experiences. Our diverse team of travel experts works tirelessly to bring dream holidays to life, and we are expanding our virtual team to meet growing demand.
Job Description
We are seeking an enthusiastic and detail-oriented Virtual Travel Itinerary Planner to join our dynamic remote team. In this role, you will be responsible for designing bespoke travel itineraries for clients, catering to their unique preferences, budgets, and travel aspirations. This is a client-facing role that requires excellent communication, organizational skills, and a genuine passion for travel. You will utilize your creativity and knowledge of destinations to craft personalized journeys, from romantic getaways to adventurous expeditions, ensuring every detail is meticulously planned for a seamless client experience.
Key Responsibilities
- Consult with clients virtually to understand their travel needs, preferences, and budget.
- Research and recommend destinations, accommodations, transportation, and activities.
- Design comprehensive and customized travel itineraries, including detailed daily plans.
- Provide expert advice on travel requirements, visas, health, and local customs.
- Present itinerary options to clients, making revisions based on their feedback.
- Manage bookings and reservations for flights, hotels, car rentals, tours, and excursions.
- Maintain up-to-date knowledge of travel trends, destinations, and industry best practices.
- Utilize CRM and travel planning software to manage client information and bookings.
- Provide exceptional customer service throughout the planning process and post-travel follow-up.
Required Skills
- Excellent written and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in using common office software (e.g., Microsoft Office Suite, Google Workspace).
- Ability to work independently and manage time effectively in a remote setting.
- A genuine passion for travel and exploring new destinations.
- Customer service experience, ideally in a client-facing role.
- Problem-solving skills and adaptability.
Preferred Qualifications
- Previous experience in a travel-related role (e.g., travel agent, tour operator, hospitality).
- Familiarity with global travel destinations and cultural nuances.
- Experience with travel booking systems or CRM software.
- A degree or certification in travel and tourism.
Perks & Benefits
- Competitive salary and performance-based incentives.
- 100% remote work flexibility.
- Opportunities for professional development and training.
- Generous staff travel discounts.
- Access to a supportive and collaborative virtual team environment.
- Pension scheme.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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