About the Company
NSW Ambulance is a vital part of the New South Wales healthcare system, providing emergency medical care and transport services to communities across the state. Our dedicated teams of paramedics, control centre staff, and support personnel are committed to saving lives and improving health outcomes. Join us and become part of a team that makes a real difference every single day.
Job Description
Are you looking for a challenging yet incredibly rewarding career where you can truly make a difference? NSW Ambulance is seeking compassionate, resilient, and quick-thinking individuals to join our team as Emergency Call Takers (Trainee) in Dubbo. No prior experience in emergency services is required – we provide comprehensive, fully paid training to equip you with the essential skills needed to become a life-saving first point of contact. This is an incredible opportunity to learn a critical skill, contribute to your community’s safety, and embark on a stable career path with top pay and excellent benefits.
Key Responsibilities
- Answer emergency and non-emergency calls promptly and professionally.
- Assess situations quickly to determine the nature and urgency of calls.
- Provide clear pre-arrival instructions to callers during medical emergencies.
- Accurately record detailed information into dispatch systems.
- Liaise with paramedics, police, and other emergency services.
- Maintain composure and professionalism in highly stressful situations.
- Adhere to strict protocols, policies, and procedures.
Required Skills
- Exceptional verbal communication and active listening skills.
- Ability to remain calm and think clearly under pressure.
- Strong empathy and a genuine desire to help others.
- Proficiency in basic computer skills and data entry.
- Ability to follow instructions accurately and quickly.
- Reliability and strong work ethic.
- No prior experience required; full training provided.
Preferred Qualifications
- Experience in customer service or a fast-paced environment.
- Ability to speak multiple languages.
- Knowledge of local Dubbo and regional NSW geography.
Perks & Benefits
- Comprehensive, fully paid initial and ongoing training.
- Competitive salary package with excellent penalty rates for nights/weekends.
- Generous superannuation contributions (employer pension contributions).
- Opportunities for career progression within NSW Ambulance.
- A supportive team environment dedicated to community service.
- Employee assistance program for mental health and wellbeing.
- Impactful work that genuinely saves lives and helps people.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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