About the Company
Sky is a leading telecommunications and media company, serving millions of customers across the UK and Europe. We are dedicated to connecting people to the best entertainment, sports, and news, and providing exceptional customer service. Join our innovative team and help us deliver world-class experiences from the comfort of your home.
Job Description
We are seeking highly motivated and empathetic individuals to join our award-winning customer support team as a Work From Home Bilingual Customer Support Advisor. This is an exciting opportunity to provide outstanding service to our diverse customer base, offering support in both English and French. As a key contact for our customers, you will handle inquiries, resolve issues, and ensure a positive experience with Sky. Comprehensive training will be provided to ensure your success, making this an excellent role for individuals looking to start or advance their career in customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in both English and French, providing accurate and timely information.
- Diagnose and resolve customer issues related to Sky products and services, guiding them through troubleshooting steps.
- Maintain detailed and accurate records of customer interactions and service requests in our CRM system.
- Educate customers on product features, services, and promotions, identifying opportunities to enhance their experience.
- Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
- Adhere to company policies and procedures, ensuring compliance and data security.
Required Skills
- Fluency in English (written and spoken)
- Fluency in French (written and spoken)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and a customer-centric approach
- Proficiency in basic computer navigation and ability to learn new software quickly
- Empathy, patience, and a positive attitude
Preferred Qualifications
- Previous experience in a customer service or call centre environment is a plus but not essential, as full training will be provided.
- Familiarity with CRM software (e.g., Salesforce)
- A dedicated, quiet home workspace with a reliable high-speed internet connection
Perks & Benefits
- Premium pay for bilingual skills
- Comprehensive paid training program
- 100% remote work flexibility, saving you time and travel costs
- Generous Sky product discounts (TV, Broadband, Mobile)
- Pension scheme and private healthcare options
- 25 days annual leave, plus public holidays
- Access to exclusive employee benefits and wellbeing programs
- Opportunities for career development and progression within Sky
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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