About the Company
Deakin University is a leading Australian university with a strong focus on research and innovation, and a commitment to providing an outstanding student experience. With multiple campuses across Victoria, including a vibrant presence in Warrnambool, we foster a dynamic and inclusive environment for both learning and working. Our IT services are crucial to supporting our academic and administrative functions, ensuring seamless operations for thousands of students and staff.
Job Description
Are you a motivated individual looking to kickstart your career in Information Technology? Deakin University in Warrnambool is offering a unique work experience opportunity for an enthusiastic IT Helpdesk Support intern. This program is designed for individuals with little to no prior IT experience, providing hands-on training and mentorship in a real-world higher education environment. You will gain foundational skills in troubleshooting, technical support, and customer service, contributing to the efficient operation of our campus IT infrastructure. This is a fantastic chance to learn from experienced professionals and build a strong base for your future in IT.
Key Responsibilities
- Provide first-level technical support to staff and students via phone, email, and in-person channels
- Assist with basic hardware and software troubleshooting, including desktops, laptops, printers, and network connectivity
- Help users with common software applications and university systems
- Escalate complex issues to senior IT technicians as needed
- Document support requests and resolutions accurately in the helpdesk system
- Participate in IT asset management tasks, such as inventory tracking and equipment setup
- Contribute to maintaining a tidy and organised IT support area
Required Skills
- Strong interest in Information Technology and a desire to learn
- Excellent communication and interpersonal skills
- Problem-solving aptitude and a logical approach to challenges
- Ability to follow instructions and work effectively in a team
- Basic computer literacy (e.g., navigating operating systems, using common office software)
- Customer-focused attitude with patience and empathy
Preferred Qualifications
- Currently enrolled in or recently completed a VET or tertiary course related to IT
- Familiarity with various operating systems (Windows, macOS)
- Basic understanding of networking concepts (e.g., Wi-Fi, Ethernet)
- Experience using ticketing systems (desirable but not essential)
Perks & Benefits
- Hands-on training and mentorship from experienced IT professionals
- Exposure to a diverse range of IT systems and technologies
- Opportunity to work in a supportive university environment
- Networking opportunities within Deakin University's IT department
- Certificate of completion for the work experience program
- Potential for future career development pathways
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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