About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and data solutions to millions of customers across the country. We are committed to connecting people and businesses, driving innovation, and providing world-class service. Our diverse teams work collaboratively to build and maintain the vital infrastructure that powers Australia’s digital future.
Job Description
Are you a night owl looking for a stable, entry-level opportunity to kickstart your career in technology? Telstra is seeking dedicated and reliable individuals to join our team as Work From Home (WFH) Network Monitors. In this crucial role, you will be responsible for proactively monitoring our vast telecommunications network during night shifts, identifying and escalating potential issues to ensure uninterrupted service for our customers. No prior experience is required, as comprehensive training will be provided to equip you with all the necessary skills. This is a 100% remote position, allowing you to work from the comfort of your home in Port Macquarie, NSW.
Key Responsibilities
- Continuously monitor network performance and health using specialized tools and dashboards.
- Identify and report system anomalies, alarms, and potential service disruptions.
- Perform initial troubleshooting steps based on provided protocols.
- Escalate critical incidents to senior technicians and relevant teams promptly and accurately.
- Document all events, actions, and resolutions thoroughly in our incident management system.
- Communicate effectively with team members during shift handovers.
- Adhere to all operational procedures and security protocols.
- Participate in ongoing training and development programs.
Required Skills
- Strong attention to detail and ability to focus during night shifts.
- Excellent reliability and punctuality.
- Basic computer literacy and ability to navigate multiple applications.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a remote team.
- A quiet, dedicated home workspace with reliable internet connection.
- Legally eligible to work night shifts in Australia.
Preferred Qualifications
- Previous experience in a customer service or monitoring role.
- Familiarity with basic IT concepts or network terminology.
- A genuine interest in technology and telecommunications.
Perks & Benefits
- Comprehensive paid training provided.
- Competitive hourly rate with night shift allowances.
- Opportunity to work from home, saving on commute time and costs.
- Career development pathways within a leading global company.
- Access to employee assistance programs and wellness initiatives.
- Discounted Telstra products and services.
- Supportive and collaborative remote team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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