About the Company
BT Group is one of the world’s leading communications services companies. We’re on a mission to connect for good, using the power of technology to make a better world. We provide fixed-line, broadband, mobile, and TV products and services, as well as managed networked IT services, to customers across the UK and in 180 countries worldwide. Join a team that values innovation, customer satisfaction, and a supportive work environment.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a WFH Customer Service Representative. This is a part-time role, Monday-Friday, offering the flexibility of working from home. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience. Full training will be provided, making this an excellent opportunity for individuals looking to start or grow their career in customer service, even with no prior experience. We value strong communication skills and a commitment to helping others.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer questions and concerns.
- Troubleshoot basic technical issues and guide customers through problem-solving steps.
- Record customer interactions and update account information accurately in the system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Adhere to company policies and procedures, including data privacy and security guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening skills and ability to empathize with customers.
- Basic computer proficiency and comfort with navigating multiple systems.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet, dedicated workspace.
- A positive attitude and a willingness to learn.
Preferred Qualifications
- Previous experience in a customer service role (even if informal or non-professional).
- Familiarity with telecommunications products and services.
- Experience using CRM software.
Perks & Benefits
- Competitive hourly pay.
- Flexible part-time schedule (Monday-Friday).
- 100% remote work opportunity.
- Comprehensive paid training program.
- Employee discounts on BT products and services.
- Supportive team environment and career development opportunities.
- Pension scheme.
- 28 days holiday (pro-rata).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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