About the Company
TalkTalk Group is a leading UK telecommunications company, providing broadband, phone, and TV services to millions of customers. We are committed to making technology accessible and affordable for everyone. Our culture thrives on innovation, customer focus, and a supportive, collaborative environment. We believe in empowering our employees to deliver exceptional service from wherever they are.
Job Description
We are seeking a highly organised and detail-oriented Virtual Inbox Manager to join our remote team. This role is exclusively focused on managing written communications and ensuring efficient and timely responses across various digital platforms. You will be responsible for meticulously handling customer inquiries, managing internal communications, and maintaining a streamlined digital correspondence flow. This is a 100% remote position, offering the flexibility to work from your home office.
Key Responsibilities
- Monitor and manage multiple email inboxes, ensuring all communications are addressed promptly and professionally.
- Categorise, prioritise, and route incoming written correspondence to the appropriate departments or individuals.
- Draft clear, concise, and grammatically correct responses to customer inquiries and internal communications.
- Maintain organised digital records of all correspondence and interactions.
- Identify and flag urgent issues, escalating as necessary to ensure timely resolution.
- Collaborate with various teams to gather information and provide comprehensive responses.
- Develop and maintain standardised response templates to improve efficiency and consistency.
- Provide regular reports on inbox activity, response times, and key communication trends.
Required Skills
- Exceptional written communication and grammatical skills.
- Outstanding organisational and time management abilities.
- High level of attention to detail and accuracy.
- Proficiency in using email management systems and collaborative digital tools.
- Ability to work independently and manage a high volume of correspondence.
- Strong problem-solving skills and a proactive approach.
- Reliable internet connection and a dedicated home office setup.
Preferred Qualifications
- Previous experience in a virtual assistant, administrative, or customer service role with a focus on written communication.
- Familiarity with CRM software and ticketing systems.
- Experience in the telecommunications or customer service industry.
- Ability to adapt quickly to new software and processes.
Perks & Benefits
- 100% remote work flexibility.
- Competitive annual salary.
- Generous holiday allowance.
- Company pension scheme.
- Opportunities for professional development and growth.
- Employee assistance programme.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://couriersers.org.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.