Specialty Mattress Sleep Consultant – High Ticket Sales, Commission

About the Company

Mattress Firm is the nation’s largest mattress retailer, committed to helping customers achieve better sleep and a healthier life. With a wide selection of top brands and expert Sleep Consultants, we provide personalized service to match every customer with their ideal sleep solution. We believe in creating a supportive and rewarding environment for our employees, offering extensive training and opportunities for career growth.

Job Description

As a Specialty Mattress Sleep Consultant, you will be responsible for creating an exceptional in-store experience for every customer. You will engage deeply to understand their unique sleep needs and preferences, educate them on the latest mattress technologies and health benefits, and expertly match them with premium sleep systems. Your ability to build rapport, provide consultative sales, and close high-value transactions will be key to your success and earning potential in this commission-based role.

Key Responsibilities

• Engage proactively with customers, welcoming them to the showroom and initiating conversations about their sleep habits and needs.
• Conduct thorough needs assessments to identify customer preferences, pain points, and budget for a new mattress and sleep accessories.
• Provide expert product knowledge, demonstrating features and benefits of various specialty mattresses, adjustable bases, and pillows.
• Effectively communicate the value proposition of high-quality sleep solutions, justifying higher price points with long-term health and comfort benefits.
• Achieve and exceed individual and team sales targets for mattresses, accessories, and protection plans through consultative selling techniques.
• Maintain an organized, clean, and inviting showroom environment, ensuring all products are displayed optimally and priced correctly.
• Process sales transactions accurately using our point-of-sale system, managing payment, delivery scheduling, and customer financing options.
• Follow up with customers post-purchase to ensure satisfaction and build long-term relationships for referrals and repeat business.
• Continuously learn and stay updated on new product releases, industry trends, and competitor offerings.

Required Skills

• Exceptional communication and interpersonal skills, with the ability to build rapport quickly.
• Demonstrated sales acumen and a natural ability to persuade and close high-value transactions.
• Strong customer service orientation and a commitment to creating positive shopping experiences.
• Ability to quickly learn and retain detailed product knowledge regarding mattress types, materials, and sleep science.
• Basic proficiency with computer systems and point-of-sale software.
• Self-motivated with a strong drive to achieve sales goals and earn commission.

Preferred Qualifications

• 1-2 years of experience in retail sales, preferably in high-ticket items (furniture, appliances, electronics, automotive).
• Proven track record of meeting or exceeding sales targets in a commission-based environment.
• Familiarity with CRM systems for customer tracking and follow-up.
• A genuine passion for health, wellness, and the importance of quality sleep.

Perks & Benefits

• Competitive base pay combined with an uncapped commission structure, offering significant earning potential.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off (vacation, sick leave, holidays).
• Generous employee discounts on mattresses and sleep accessories.
• Extensive training and ongoing professional development opportunities.
• Clear pathways for career growth and advancement within a leading national retailer.
• A supportive and dynamic work environment focused on success and customer satisfaction.

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