About the Company
BT Group is one of the world’s leading communications services companies. We serve customers in 180 countries, providing services ranging from broadband and mobile to TV and cyber security. Our purpose is to connect for good, and we do this by bringing people together, strengthening communities, and helping businesses grow. We are committed to fostering an inclusive and innovative work environment where every employee can thrive.
Job Description
We are seeking a highly motivated and relationship-driven Remote Account Manager to join our dynamic team. This role is dedicated to nurturing our existing client base, ensuring their continued satisfaction, and identifying opportunities to expand our service offerings within established accounts. You will be responsible for building strong, lasting relationships, understanding client needs, and acting as a trusted advisor to help them get the most out of our solutions. This is a 100% remote position, offering flexibility and the opportunity to work from anywhere within the UK.
Key Responsibilities
- Manage a portfolio of existing client accounts, fostering strong, long-term relationships.
- Proactively engage with clients to understand their evolving needs and ensure high levels of satisfaction.
- Identify and pursue upselling and cross-selling opportunities within your assigned accounts.
- Serve as the primary point of contact for client queries, concerns, and escalations, ensuring timely and effective resolution.
- Conduct regular account reviews and present performance updates and strategic recommendations to clients.
- Collaborate with internal teams (e.g., product, technical support, marketing) to deliver comprehensive solutions and exceptional service.
- Maintain accurate client records and sales activities within the CRM system.
- Stay informed about industry trends, competitor activities, and new product developments to better serve clients.
Required Skills
- Proven experience in account management, client success, or a similar relationship-focused role.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong ability to build rapport and trust with clients.
- Excellent problem-solving and negotiation abilities.
- Self-motivated and disciplined with a strong work ethic suitable for a remote environment.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot).
- Ability to manage multiple accounts and prioritize tasks effectively.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Experience within the telecommunications or technology industry.
- Familiarity with digital communication tools and remote collaboration platforms.
- Demonstrated ability to achieve and exceed sales targets or client retention goals.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Generous annual leave allowance.
- Company-matched pension scheme.
- Comprehensive health and wellness benefits.
- Flexible working hours and a 100% remote work model.
- Opportunities for professional development and career progression.
- Employee assistance programme.
- Discounted BT products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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