About the Company
Central London Community Healthcare NHS Trust (CLCH) is a leading provider of community healthcare services in London and Hertfordshire. We are committed to delivering high-quality, compassionate care close to people’s homes, helping them to live healthier, independent lives. Join our dedicated team and contribute to the wellbeing of the diverse communities we serve.
Job Description
We are seeking a diligent and empathetic Public Health Clinic Receptionist to join our team in Westminster. This is a secure, full-time position offering a stable schedule with no weekend work, allowing for a healthy work-life balance. As the first point of contact for our patients, you will play a crucial role in ensuring a welcoming and efficient experience for everyone visiting our clinic. We are looking for an individual with excellent communication skills and a passion for public service. Full training will be provided to the right candidate.
Key Responsibilities
- Greet and welcome patients and visitors in a friendly and professional manner.
- Register new patients and update existing patient information accurately.
- Schedule, reschedule, and cancel patient appointments, managing clinic diaries effectively.
- Answer incoming telephone calls, directing queries to the appropriate department or individual.
- Handle general patient inquiries, providing information on clinic services and procedures.
- Maintain patient confidentiality at all times, adhering to GDPR and NHS guidelines.
- Process incoming and outgoing mail and faxes.
- Manage the waiting area, ensuring it remains tidy and welcoming.
- Assist with general administrative tasks as required by clinic staff.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a helpful and patient demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Good organisational skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Empathy and understanding when interacting with patients from diverse backgrounds.
- Ability to manage multiple tasks in a busy environment.
Preferred Qualifications
- Previous experience in a reception or administrative role, ideally within a healthcare setting.
- Familiarity with medical terminology.
- Experience with NHS patient management systems (e.g., SystmOne, EMIS Web).
- An understanding of public health principles.
Perks & Benefits
- Competitive salary with annual progression.
- Secure employment with a highly respected NHS Trust.
- Excellent NHS Pension Scheme.
- Generous annual leave entitlement.
- Commitment to professional development and ongoing training opportunities.
- Supportive and collaborative team environment.
- Cycle to Work Scheme.
- NHS employee discounts and schemes.
- Predictable schedule with no weekend working.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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