About the Company
MTN Nigeria is part of the MTN Group, a leading emerging market operator, connecting more than 250 million people in 20 countries in Africa and the Middle East. We are committed to delivering a bold new digital world to our customers, with a focus on innovation and customer satisfaction. Join a team where your potential is nurtured, and your contributions are valued.
Job Description
We are seeking a proactive and detail-oriented Protocol Usher & Guest Relations Assistant to join our dynamic team in Ikeja. This entry-level role is crucial for ensuring a smooth and welcoming experience for all visitors, dignitaries, and staff within our corporate facilities. You will be the first point of contact, embodying our brand’s professionalism and commitment to excellence. Full training will be provided to the successful candidate, focusing on our internal protocols, customer service standards, and operational procedures.
Key Responsibilities
- Warmly welcome and assist all guests, visitors, and dignitaries upon arrival.
- Guide visitors to their appropriate destinations within the facility, ensuring timely and efficient movement.
- Manage guest registration and visitor access protocols with accuracy and discretion.
- Maintain a comprehensive understanding of facility layouts, event schedules, and key personnel.
- Anticipate and address guest needs, providing information and assistance as required.
- Collaborate with security and administrative teams to ensure a secure and orderly environment.
- Handle incoming calls and inquiries with professionalism, directing them to the relevant departments.
- Assist with logistical support for meetings, events, and corporate functions, including setup and coordination.
- Uphold the highest standards of presentation and decorum at all times.
Required Skills
- Excellent verbal communication skills in English.
- Strong interpersonal skills with a welcoming and friendly demeanor.
- Ability to work effectively in a fast-paced environment.
- High level of professionalism and discretion.
- Proactive attitude and strong problem-solving abilities.
- Basic computer literacy (Microsoft Office Suite).
- Ability to learn and adapt quickly to new protocols and procedures.
Preferred Qualifications
- A diploma or degree in Hospitality, Communications, Public Relations, or a related field (or equivalent professional experience).
- Previous experience in a customer service, front desk, or guest relations role (even volunteer experience).
- Familiarity with corporate event support.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance package.
- Opportunities for professional development and training.
- Access to employee wellness programs.
- Supportive and inclusive work environment.
- Subsidized meal plans.
- Contribution to pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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