About the Company
Brighton & Hove City Council serves a vibrant and diverse community, dedicated to improving the quality of life for all residents. We are committed to delivering excellent public services, fostering a thriving local economy, and creating a sustainable future for our city. Join our team and contribute to making Brighton & Hove a better place to live, work, and visit.
Job Description
Are you looking for an opportunity to start a career in public service finance? Brighton & Hove City Council is seeking an enthusiastic and motivated Municipal Fines & Fees Collector to join our finance team. This entry-level position is perfect for individuals eager to learn, with no prior experience required. You will play a crucial role in the collection of council tax, business rates, and other municipal fines and fees, ensuring essential public services continue to be funded. Full training will be provided to equip you with the knowledge and skills needed to succeed in this vital role.
Key Responsibilities
- Engage with residents and businesses to discuss outstanding fines and fees, offering clear explanations and support.
- Process payments accurately and efficiently, maintaining meticulous records.
- Provide information on various payment options and support schemes available to residents.
- Handle inquiries and resolve issues related to municipal charges with professionalism and empathy.
- Adhere to all council policies, procedures, and relevant legislation regarding debt collection.
- Collaborate with internal departments to ensure a coordinated approach to financial management.
Required Skills
- Excellent communication and interpersonal skills, with the ability to build rapport.
- Strong attention to detail and accuracy in data entry and record-keeping.
- A compassionate and empathetic approach when dealing with diverse individuals.
- Basic computer literacy and willingness to learn new software systems.
- Good numeracy skills and an understanding of basic financial concepts.
- A positive attitude and a strong desire to contribute to public service.
Preferred Qualifications
- GCSEs (or equivalent) in English and Mathematics.
- Previous experience in a customer service environment (formal or informal).
- An interest in local government and community welfare.
Perks & Benefits
- Generous public sector pension scheme.
- Comprehensive training and continuous professional development opportunities.
- Excellent work-life balance and flexible working options.
- Employee assistance program for personal and professional support.
- Access to local discounts and benefits schemes.
- A supportive and inclusive work environment committed to diversity.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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