About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We are committed to connecting people and businesses, fostering innovation, and providing exceptional customer service. Join a team dedicated to making a real difference in the lives of millions of Australians.
Job Description
We’re looking for enthusiastic and customer-focused individuals to join our team in Fremantle as a Messaging Support Officer. In this casual role, you’ll be the first point of contact for our customers, assisting them with their queries and providing solutions through various messaging platforms. This is a fantastic opportunity for someone seeking flexible afternoon shifts in a dynamic and supportive environment. Full training will be provided, making it an excellent entry point into the telecommunications industry.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat and other messaging channels.
- Diagnose and resolve customer issues related to products, services, and accounts.
- Provide accurate information and guide customers through troubleshooting steps.
- Escalate complex issues to senior support staff when necessary.
- Maintain high levels of customer satisfaction and positive customer relationships.
- Adhere to company policies and procedures regarding data privacy and customer interaction.
- Continuously learn about new products, services, and system updates.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proficiency in typing and navigating multiple computer applications simultaneously.
- A positive attitude and a genuine desire to help customers.
- Ability to work effectively in a fast-paced environment.
- Reliability and punctuality for scheduled afternoon shifts.
- Strong problem-solving abilities and attention to detail.
Preferred Qualifications
- Previous experience in a customer service or contact centre role (even informal).
- Familiarity with telecommunications products and services.
- Experience using CRM software or messaging platforms for support.
Perks & Benefits
- Competitive casual loading rates.
- Flexible afternoon shifts to suit your lifestyle.
- Comprehensive paid training and ongoing professional development.
- Opportunity to work for a leading Australian company.
- Supportive team environment and modern office facilities.
- Potential for career progression within the organisation.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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