About the Company
Rybrook BMW Oxford is a prestigious part of the Rybrook Group, one of the largest privately owned car dealer groups in the UK. We pride ourselves on delivering an unparalleled customer experience, offering the latest BMW models, approved used vehicles, and exceptional aftersales service. Our commitment to excellence extends to every interaction, reflecting the luxury and performance synonymous with the BMW brand.
Job Description
We are seeking a highly professional and impeccably presented Luxury Car Dealership Receptionist to join our front-of-house team at Rybrook BMW Oxford. This pivotal role is the first point of contact for our valued customers, setting the tone for their premium experience. The successful candidate will embody the sophistication and efficiency expected within a luxury automotive environment, ensuring smooth operations and a welcoming atmosphere.
Key Responsibilities
- Warmly greet and welcome all clients and visitors to the showroom in a professional and courteous manner.
- Efficiently manage a multi-line phone system, directing calls, taking messages, and answering general inquiries.
- Maintain an immaculate and organised reception area, reflecting the high standards of the BMW brand.
- Assist customers with general queries, direct them to the appropriate department or individual, and offer refreshments.
- Manage incoming and outgoing mail, deliveries, and courier services.
- Schedule and confirm appointments for sales, service, and other departments.
- Provide administrative support to various departments as required, including data entry and filing.
- Handle customer concerns or feedback with tact and escalate to management when necessary.
- Operate showroom security systems and ensure visitor log accuracy.
- Maintain a professional and polished appearance at all times, adhering strictly to the corporate attire policy.
Required Skills
- Proven experience (minimum 12 months) in a customer-facing role, preferably in a premium or luxury environment.
- Exceptional verbal and written communication skills.
- Proficiency in using multi-line phone systems and standard office software (Microsoft Office Suite).
- Strong organizational skills with an keen eye for detail.
- A professional, friendly, and approachable demeanor.
- Ability to work effectively under pressure and manage multiple tasks.
- Impeccable personal presentation and adherence to corporate dress codes.
- A proactive and positive attitude with a strong work ethic.
Preferred Qualifications
- Previous experience working in an automotive dealership or luxury retail sector.
- Familiarity with CRM systems and booking software.
- Local knowledge of Oxford and surrounding areas.
- Fluency in additional languages.
Perks & Benefits
- Competitive annual salary.
- Generous holiday allowance.
- Pension scheme contribution.
- Employee discounts on BMW products and services.
- Opportunity for professional development and career progression within a leading automotive group.
- A dynamic and supportive team environment.
- Access to state-of-the-art facilities and technology.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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