About the Company
Radisson Blu Hotels & Resorts is a globally recognized leader in the hospitality industry, renowned for its contemporary design, exceptional service, and vibrant atmosphere. Our locations across the globe provide guests with memorable experiences, blending local culture with international standards of comfort and luxury. In Lagos, Nigeria, our commitment to excellence shines through in every interaction, ensuring our guests feel valued and pampered. We are building a team of dedicated professionals who share our passion for creating unforgettable moments and delivering world-class service.
Job Description
We are seeking a diligent and energetic Lounge Waiter to join our dynamic team for the night shift at our exquisite lounge in Festac Town. This role is crucial for maintaining our high standards of service during evening hours, ensuring all guests have an exceptional experience. Beyond standard waiting duties, this position includes specific responsibilities related to ‘Night Drop-off’, which involves assisting with secure closing procedures, ensuring guest comfort until departure, and managing final service transactions. You will be a vital part of our night operations, contributing to a seamless and luxurious experience for our patrons. If you thrive in a fast-paced environment and are dedicated to outstanding guest service, we encourage you to apply.
Key Responsibilities
- Greet guests warmly upon their arrival and guide them to their tables.
- Present menus, answer questions about menu items, and make recommendations.
- Accurately take food and beverage orders using a POS system and transmit them to the kitchen or bar staff.
- Serve food and beverages promptly and professionally.
- Monitor guest satisfaction, respond to special requests, and address any concerns proactively.
- Clear tables, clean spills, and maintain the cleanliness and organization of the lounge area throughout the shift.
- Process payments, handle cash, and operate the POS system for transactions accurately.
- Assist with secure closing duties, including cash reconciliation and preparation for next day’s operations.
- Ensure the lounge is tidy and set up for the morning shift.
- Adhere to all health, safety, and hygiene standards.
- Work collaboratively with kitchen, bar, and other lounge staff to ensure smooth service flow.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong communication abilities, both verbal and active listening.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Attention to detail and a proactive approach to guest needs.
- Basic mathematical skills for handling transactions and change.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Ability to work night shifts consistently.
Preferred Qualifications
- Minimum of 1 year experience in a similar waiting or hospitality role, preferably in a lounge or upscale restaurant.
- Familiarity with Point of Sale (POS) systems.
- Knowledge of food and beverage service standards and common drink recipes.
- Ability to speak multiple languages (e.g., Yoruba, Igbo, Hausa) is a plus.
Perks & Benefits
- Competitive monthly salary with potential for service charge.
- Comprehensive health and wellness benefits.
- Complimentary staff meals during shifts.
- Dedicated training and development programs.
- Opportunities for career advancement within a global hospitality brand.
- Uniform provided and laundered.
- Night shift transport allowance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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