About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting people and businesses, building a better future through technology, and providing exceptional customer experiences. Join our team and be part of a company that is shaping Australia’s digital landscape.
Job Description
Are you a natural communicator with a passion for helping others? Telstra is seeking enthusiastic individuals to join our growing team as Live Chat Support Agents. This is a unique opportunity to provide exceptional customer service from the comfort of your own home, completely text-based – no phone calls involved! We’re looking for individuals eager to learn and grow, providing comprehensive training to ensure your success. If you’re detail-oriented, empathetic, and proficient in written communication, we encourage you to apply, even if you have no prior experience in customer service. This is a 100% remote position.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat.
- Resolve customer issues efficiently and accurately, providing clear and concise information.
- Document customer interactions and resolutions thoroughly in our CRM system.
- Collaborate with team members and escalate complex issues when necessary.
- Maintain a high level of customer satisfaction through friendly and effective communication.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proficient typing speed and accuracy.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer literacy and comfort with navigating multiple applications.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience with CRM software.
- Familiarity with telecommunications products and services.
- A quiet, dedicated workspace and reliable high-speed internet connection.
Perks & Benefits
- Competitive annual salary.
- Comprehensive paid training program.
- Opportunity for career growth within a leading company.
- Flexible work environment with 100% remote setup.
- Employee assistance program.
- Discounted Telstra products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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