About the Company
Marriott International is a leading global lodging company with more than 7,600 properties across 133 countries and territories. We are dedicated to providing unparalleled hospitality experiences and creating memorable moments for our guests worldwide. Our commitment to excellence, integrity, and putting people first defines our culture and drives our success. Join our team and be part of a legacy built on exceptional service and innovation.
Job Description
We are seeking an enthusiastic and highly organized Lead Event Hostess for VIP Table Coordination to join our dynamic events team in Bethesda, MD. In this pivotal role, you will be responsible for ensuring the seamless execution of VIP guest services, meticulously managing table assignments, and providing an elevated experience for our most distinguished attendees at various events, from corporate galas to exclusive social gatherings. The ideal candidate will possess exceptional interpersonal skills, a keen eye for detail, and a proactive approach to anticipating guest needs. You will serve as the primary point of contact for VIP guests upon arrival, orchestrating their experience from initial welcome to departure, and working closely with event managers and service staff to maintain the highest standards of hospitality.
Key Responsibilities
- Serve as the primary point of contact for all VIP guests, providing a warm and professional welcome.
- Oversee the precise seating and management of VIP tables, ensuring all arrangements meet event specifications and guest preferences.
- Coordinate with event planners, catering staff, and security teams to deliver an exceptional and secure VIP experience.
- Anticipate and proactively address the needs of VIP guests, resolving any issues promptly and courteously.
- Maintain up-to-date knowledge of event schedules, guest lists, and special requests.
- Train and mentor junior hostesses, ensuring they adhere to Marriott's service standards.
- Prepare and distribute VIP packets, seating charts, and any other necessary materials.
- Conduct pre-event briefings with relevant teams to ensure alignment on VIP service protocols.
- Gather feedback from VIP guests to continuously improve service delivery.
- Handle confidential guest information with the utmost discretion and professionalism.
Required Skills
- 2+ years of experience in hospitality, event management, or a similar customer-facing role, preferably with VIP clientele.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to remain calm and composed in high-pressure situations.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- A proactive and problem-solving mindset.
- Availability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.
Preferred Qualifications
- Bachelor’s degree in Hospitality Management, Event Planning, or a related field.
- Experience with event management software or CRM systems.
- Multilingual abilities are a plus.
- Prior leadership or supervisory experience in a service-oriented environment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Employee discounts on Marriott hotels and services worldwide.
- Opportunities for professional development and career advancement within a global company.
- Access to exclusive employee wellness programs.
- Tuition reimbursement program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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