About the Company
Aviva is a leading international savings, pensions, and insurance group. We provide around 18.5 million customers with products and services that help them plan for a brighter future. We have a significant presence in the UK, Ireland, and Canada, dedicated to making a positive impact on our customers’ lives.
Job Description
Are you looking to kick-start a rewarding career in the insurance industry? Aviva is seeking enthusiastic and customer-focused individuals to join our team as an Insurance Claims Adjuster Trainee. This is a fantastic entry-level opportunity within our Manchester office, where you will receive comprehensive, full-time training to become a skilled claims professional. You don’t need prior experience in insurance; we’re looking for individuals with excellent communication skills, a keen eye for detail, and a passion for helping people during challenging times. As a Claims Adjuster Trainee, you will be responsible for managing a portfolio of insurance claims from initial notification through to resolution, all from a desk-based environment. You will learn to investigate claims, determine coverage, negotiate settlements, and ensure our customers receive fair and prompt service. This role is ideal for recent graduates or those looking for a career change who are eager to learn and grow within a supportive and dynamic team.
Key Responsibilities
- Complete a comprehensive training program to understand insurance products, claims processes, and relevant regulations.
- Manage a caseload of routine insurance claims under supervision, progressing to independent handling as training advances.
- Communicate with policyholders, third parties, and internal departments via phone, email, and written correspondence.
- Gather and analyze information to determine coverage and liability for claims.
- Negotiate fair and equitable settlements with policyholders and third parties.
- Maintain accurate and detailed claim records in our systems.
- Ensure compliance with all company policies, procedures, and regulatory requirements.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a logical approach.
- Ability to learn complex information quickly and apply it effectively.
- Proficiency in basic computer applications (Microsoft Office Suite).
- A strong customer service orientation and empathy.
- Ability to work effectively both independently and as part of a team.
- No prior insurance experience required – full training provided.
Preferred Qualifications
- A-levels or equivalent qualifications.
- Previous experience in a customer service or administrative role.
- An interest in the insurance sector.
Perks & Benefits
- Comprehensive paid training and professional development.
- Competitive starting salary with progression opportunities.
- Generous pension scheme.
- Private medical insurance.
- 25 days annual leave plus bank holidays.
- Employee discounts on Aviva products.
- Access to an employee assistance programme.
- Modern office environment in Manchester city centre.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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