About the Company
Serco Group plc is an international public services company operating in the UK, Europe, North America, and Asia Pacific. We improve the quality and efficiency of essential public services, working across defense, transport, justice, immigration, health, and other sectors. Our work makes a tangible difference to millions of lives daily.
Job Description
We are seeking a diligent and empathetic Government Food Assistance Processor to join our dedicated team in Preston. This office-based role is crucial for ensuring the smooth and accurate processing of applications for government food assistance programs. You will play a vital role in reviewing documentation, maintaining confidential records, and communicating with beneficiaries and partner organizations to facilitate the timely delivery of essential support. This position requires meticulous attention to detail, strong organizational skills, and a commitment to public service.
Key Responsibilities
- Process applications for government food assistance programs in accordance with established guidelines and regulations.
- Verify eligibility criteria by reviewing submitted documentation and conducting necessary checks.
- Maintain accurate and confidential client records within our database systems.
- Communicate professionally with applicants, beneficiaries, and relevant government agencies or partner organizations via phone, email, and written correspondence.
- Prepare and distribute correspondence, notifications, and other program-related documents.
- Assist with data entry, record-keeping, and general administrative duties as required to support program operations.
- Identify and flag any discrepancies or issues in applications for further review by senior staff.
- Adhere to all data protection, privacy, and compliance policies and procedures.
Required Skills
- A minimum of 1 year of administrative or data entry experience.
- Proficiency in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
- Excellent attention to detail and accuracy in data processing and record keeping.
- Strong organizational and time management skills with the ability to manage multiple tasks effectively.
- Good written and verbal communication skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- A proactive and team-oriented approach to work.
Preferred Qualifications
- Previous experience working in a government, public services, or non-profit administrative role.
- Familiarity with social welfare programs or food assistance initiatives.
- Experience with customer service or public interaction.
Perks & Benefits
- Competitive annual salary.
- Comprehensive benefits package, including pension scheme and life assurance.
- 25 days annual leave plus bank holidays.
- Opportunities for professional development and career progression within a large, diverse organization.
- Access to employee assistance programs.
- A supportive and collaborative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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