About the Company
The Grand Hotel Eastbourne, affectionately known as ‘The White Palace’, is a magnificent Victorian hotel on the south coast of England, overlooking the sea. With 152 luxurious bedrooms, two award-winning restaurants, and extensive conference and banqueting facilities, we pride ourselves on delivering an unparalleled 5-star experience. We are committed to excellence, tradition, and providing our guests with unforgettable moments. Joining our team means becoming part of a legacy of hospitality, dedicated to service and creating a welcoming atmosphere for both our guests and our employees.
Job Description
We are seeking an experienced and dedicated Front Office / Reception Manager to lead our dynamic front desk team at The Grand Hotel Eastbourne. This is a pivotal role requiring a natural leader with a passion for exceptional guest service and a keen eye for operational efficiency. You will be responsible for overseeing all aspects of the front office, ensuring seamless operations from check-in to check-out, and maintaining our reputation for luxurious hospitality. We understand the commitment required for such a move, and as such, relocation assistance will be provided to the successful candidate to support their transition to our beautiful coastal town.
Key Responsibilities
- Manage and oversee all front office operations, including reception, concierge, and guest services.
- Lead, train, and motivate the front office team to deliver outstanding 5-star service.
- Develop and implement front office policies and procedures to ensure efficiency and guest satisfaction.
- Handle guest complaints and resolve issues promptly and courteously.
- Monitor and manage room inventory, ensuring optimal occupancy and revenue generation.
- Oversee cash handling, billing, and reconciliation procedures.
- Collaborate with other departments to ensure a cohesive guest experience.
- Conduct performance reviews and provide ongoing coaching and development for team members.
- Maintain a safe and secure environment for guests and staff.
- Prepare departmental reports and forecasts as required.
Required Skills
- Proven experience in a supervisory or management role within a luxury hotel front office.
- Exceptional leadership and team management skills.
- Outstanding customer service and communication abilities.
- Proficiency in hotel Property Management Systems (PMS), preferably Opera.
- Strong problem-solving and decision-making capabilities.
- Excellent organisational and time management skills.
- Ability to work flexible hours, including weekends and holidays.
Preferred Qualifications
- A degree or diploma in Hospitality Management or a related field.
- Knowledge of local attractions and amenities in Eastbourne and surrounding areas.
- Fluency in additional languages beyond English.
- Experience with revenue management principles.
Perks & Benefits
- Comprehensive relocation assistance package.
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- Discounted rates on hotel stays and F&B across our portfolio.
- Meals on duty.
- Uniform provided and laundered.
- Pension scheme.
- A supportive and friendly work environment in an iconic hotel.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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