Executive Housekeeper – Sponsorship Supported

About the Company

Hilton Hotels & Resorts is a global leader in hospitality, offering world-class accommodation and service across a diverse portfolio of brands. We are committed to creating exceptional experiences for our guests and a supportive, inclusive environment for our team members. Join us and be part of a legacy of hospitality excellence.

Job Description

We are seeking an experienced and dedicated Executive Housekeeper to lead our housekeeping team in Stratford-upon-Avon. This pivotal role involves overseeing all aspects of our hotel’s cleanliness, guest room presentation, and public area standards, ensuring an unparalleled guest experience. The successful candidate will manage a diverse team, implement rigorous quality control measures, and contribute to the overall operational success of the hotel. This position is open to candidates requiring sponsorship, and we are prepared to support the right individual in their relocation and employment journey.

Key Responsibilities

• Lead, motivate, and manage the housekeeping team, including hiring, training, and performance evaluations.
• Develop and implement comprehensive cleaning procedures and standards for guest rooms, public areas, and back-of-house operations.
• Conduct regular inspections to ensure all areas meet the highest cleanliness, sanitation, and presentation standards.
• Manage departmental budget, control inventory of linens, cleaning supplies, and guest amenities, and forecast future needs.
• Collaborate with the front office and maintenance departments to ensure seamless guest service and prompt resolution of issues.
• Maintain accurate records of housekeeping activities, including daily assignments, lost and found, and maintenance requests.
• Ensure compliance with all health, safety, and hygiene regulations, as well as company policies and procedures.
• Implement eco-friendly practices and promote sustainability within the department.
• Address guest concerns and special requests regarding housekeeping services promptly and professionally.
• Prepare and present reports on departmental performance, expenditures, and guest feedback.

Required Skills

• Proven experience in a leadership role within a hotel housekeeping department.
• Strong knowledge of hotel operations, cleaning techniques, and sanitation standards.
• Excellent organizational and time management skills.
• Ability to train, motivate, and manage a diverse team.
• Exceptional attention to detail and a commitment to high-quality service.
• Effective communication and interpersonal skills.
• Proficiency in using hotel management software and Microsoft Office Suite.
• Flexibility to work varied shifts, including weekends and holidays.

Preferred Qualifications

• Bachelor's degree in Hospitality Management or a related field.
• Experience in a 4-star or 5-star hotel environment.
• Certification in hospitality or housekeeping management.
• Knowledge of different international cleaning standards and cultural expectations.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday benefits.
• Access to Hilton's global travel discounts program.
• Opportunities for professional development and career advancement within a global brand.
• Support for professional training and certifications.
• Company-sponsored visa and relocation assistance for eligible candidates.
• Employee meal program and uniform provided.

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