About the Company
Cold Stone Creamery has been serving up the finest, freshest ice cream, cakes, smoothies, and shakes for over 30 years. We’re known for our ‘Ultimate Ice Cream Experience’ – a super-premium ice cream made fresh in every store, customized with your choice of mix-ins, and blended on a frozen granite stone. We are committed to creating memorable experiences for our customers with every scoop and smile. Join our vibrant team in Surulere and be part of bringing joy to our community!
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Dessert & Ice Cream Counter Server. In this role, you will be the face of Cold Stone Creamery, responsible for creating delightful experiences for our customers. You will master the art of scooping and mixing our delicious ice cream creations, handling transactions, maintaining a clean and inviting environment, and ensuring every customer leaves with a smile. This is an excellent opportunity for individuals who are passionate about customer service and working in a fun, fast-paced environment. Full training will be provided.
Key Responsibilities
- Greet customers warmly and assist them in selecting ice cream flavors and mix-ins.
- Prepare custom ice cream creations, cakes, and other dessert items with precision and speed.
- Operate the cash register, handle cash and card payments accurately, and issue receipts.
- Maintain cleanliness and organization of the serving area, dining space, and back-of-house.
- Stock ingredients and supplies, ensuring products are fresh and readily available.
- Adhere to all food safety and hygiene standards.
- Handle customer inquiries and resolve minor issues professionally.
- Contribute to a positive and energetic team environment.
Required Skills
- Excellent communication and interpersonal skills.
- Basic mathematical skills for cash handling and order processing.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and a commitment to cleanliness.
- A positive attitude and a passion for customer service.
- Ability to stand for extended periods and lift up to 25 lbs (occasionally).
Preferred Qualifications
- Previous experience in a customer service or food service role is a plus, but not required.
- High school diploma or equivalent.
Perks & Benefits
- Comprehensive on-the-job training.
- Employee discounts on delicious ice cream and desserts.
- Opportunity for growth within the company.
- Flexible scheduling options (where applicable).
- Fun and supportive work environment.
- Competitive hourly wage.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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