About the Company
Commonwealth Bank is one of Australia’s leading providers of integrated financial services, with a commitment to providing excellent service to our customers and supporting the communities in which we operate. We are dedicated to fostering a diverse and inclusive workplace where every team member can thrive.
Job Description
Are you passionate about helping people and looking for a career that offers growth and stability? Commonwealth Bank is excited to offer an incredible opportunity for a Contact Centre Consultant to join our team in Maryborough. This is a fantastic entry-level position with comprehensive paid training provided, designed to equip you with all the skills needed to succeed. We pride ourselves on offering a work-life balance, meaning NO WEEKENDS are required for this role!
Key Responsibilities
- Handle inbound customer inquiries with professionalism and empathy, providing accurate information and solutions.
- Resolve customer issues efficiently and effectively, escalating complex matters when necessary.
- Accurately document all customer interactions and resolutions in our systems.
- Adhere strictly to all company policies, procedures, and regulatory compliance standards.
- Collaborate positively with team members and contribute to a supportive work environment.
- Continuously learn and adapt to new product information, system updates, and process changes.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong active listening and problem-solving abilities.
- A genuine desire to help customers and deliver outstanding service.
- Basic computer literacy and the ability to navigate multiple systems simultaneously.
- High school diploma or equivalent.
- A positive attitude and a willingness to learn.
Preferred Qualifications
- Previous experience in a customer service or call centre environment is highly regarded but not essential.
- Familiarity with banking or financial services products and terminology (training will be provided).
Perks & Benefits
- Comprehensive, fully paid training program.
- Guaranteed NO WEEKEND shifts for an improved work-life balance.
- Opportunities for career advancement and professional development within a leading financial institution.
- Competitive salary package and attractive employee benefits.
- Supportive and collaborative team culture.
- Access to employee discounts on a range of banking products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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