About the Company
Shangri-La Hotel, The Marina, Cairns offers an exquisite retreat amidst tropical beauty, renowned for its personalized service and breathtaking views of the Marlin Marina and the Coral Sea. As a leading luxury hotel, we are dedicated to creating memorable experiences for our guests, embodying the highest standards of hospitality and delivering an unparalleled guest journey.
Job Description
We are seeking a dynamic and guest-focused Concierge Service Assistant to join our esteemed team at Shangri-La Hotel, The Marina, Cairns. This pivotal role is perfect for individuals passionate about delivering unparalleled service in a luxurious environment. As a Concierge, you will be the first point of contact for our discerning guests, providing essential information, making arrangements, and ensuring their stay is seamless and extraordinary. This position operates on a shift-work basis, requiring flexibility to cover various hours, including evenings, weekends, and public holidays, to cater to our guests’ needs around the clock. You will play a crucial role in upholding our reputation for world-class hospitality, assisting guests with everything from dining reservations and transportation to local recommendations and special requests, making every interaction memorable.
Key Responsibilities
- Warmly welcome guests and provide exceptional personalized service upon arrival and throughout their stay.
- Proactively anticipate guest needs and fulfill requests efficiently and accurately.
- Maintain extensive knowledge of hotel services, facilities, and local attractions, restaurants, and events.
- Assist guests with transportation arrangements, including taxis, car rentals, and tour bookings.
- Make and confirm restaurant reservations, spa appointments, and other leisure activities.
- Handle guest inquiries and resolve issues promptly and professionally, escalating when necessary.
- Manage luggage handling and storage as required, coordinating with porters.
- Maintain accurate records of guest requests and preferences to enhance future stays.
- Collaborate effectively with other hotel departments to ensure a seamless guest experience.
- Adhere to all hotel policies, safety standards, and operational procedures.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Exceptional organizational and multitasking skills.
- Proficiency in using hotel management software and basic office applications.
- Ability to remain calm and professional under pressure.
- A keen eye for detail and a proactive, problem-solving approach.
- Flexibility to work various shifts, including nights, weekends, and public holidays.
Preferred Qualifications
- Previous experience in a luxury hotel or high-end customer service environment.
- Fluency in a second language (e.g., Mandarin, Japanese, German).
- In-depth knowledge of the Cairns and Far North Queensland region.
- A genuine passion for hospitality and guest satisfaction.
Perks & Benefits
- Competitive salary package.
- Opportunities for career development and advancement within a global luxury brand.
- Comprehensive training programs.
- Complimentary duty meals and uniform provided.
- Employee discounts on hotel stays and services worldwide.
- Access to health and wellness programs.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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