About the Company
ANZ is one of Australia’s largest banks, committed to building a sustainable future. We serve more than 8.5 million customers worldwide, providing banking and financial products and services. At ANZ, we foster a culture of learning and development, where every employee has the opportunity to grow their career.
Job Description
Are you looking to kickstart your career in finance and customer service but have no prior experience? ANZ is offering an incredible entry-level opportunity for a Billing & Account Specialist in our Footscray office. We believe in potential and providing the right tools to succeed. Full comprehensive training will be provided to ensure you gain all the necessary skills to excel in this role. You will be responsible for managing customer accounts, processing billing inquiries, and ensuring accurate financial record-keeping, all within a supportive and collaborative environment.
Key Responsibilities
- Manage and respond to customer billing inquiries via phone and email.
- Process billing adjustments and update customer accounts accurately.
- Reconcile customer accounts and resolve discrepancies.
- Educate customers on billing procedures and available payment options.
- Maintain precise records of all customer interactions and transactions.
- Collaborate with internal teams to resolve complex billing issues.
- Adhere to all company policies and regulatory guidelines.
- Participate in ongoing training and development programs.
Required Skills
- Strong communication skills, both written and verbal.
- Excellent attention to detail and accuracy.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- A positive attitude and eagerness to learn.
- Ability to work effectively in a team environment.
- Problem-solving aptitude.
- Australian work rights.
Preferred Qualifications
- High School Certificate or equivalent.
- Previous customer service experience (informal or formal) is a plus but not required.
- Basic understanding of financial concepts (will be taught).
Perks & Benefits
- Comprehensive paid training program.
- Career development and advancement opportunities within ANZ.
- Competitive salary and benefits package.
- Access to employee assistance programs.
- Supportive and inclusive work environment.
- Public transport accessible office location.
- Employee discounts on banking products.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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