About the Company
Commonwealth Bank is Australia’s leading provider of financial services, including retail, business and institutional banking, funds management, superannuation, insurance, and investment products and services. We’re committed to our customers and our people, fostering an inclusive culture that values diversity and offers meaningful careers.
Job Description
Join our dedicated customer support team in Mildura as a Messaging Support Officer. This role is perfect for individuals looking for flexible afternoon shifts and casual loading, providing essential support to our customers through digital messaging channels. You’ll be the first point of contact, resolving queries, and ensuring a positive customer experience, all while benefiting from a supportive team environment and opportunities for growth.
Key Responsibilities
- Provide exceptional customer service through various digital messaging platforms (e.g., live chat, secure messages).
- Respond promptly and accurately to customer inquiries regarding banking products, services, and transactions.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Adhere to all company policies, procedures, and regulatory requirements.
- Collaborate with team members to share knowledge and improve service delivery.
Required Skills
- Excellent written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in basic computer applications and quick to learn new systems.
- A positive attitude and a commitment to customer satisfaction.
Preferred Qualifications
- Previous experience in a customer service or contact centre role (even non-banking).
- Familiarity with banking products or financial services.
- Experience with CRM software or digital communication tools.
Perks & Benefits
- Competitive casual loading rates.
- Flexible afternoon shifts to suit your lifestyle.
- Opportunity to work for a leading Australian financial institution.
- Comprehensive training and ongoing professional development.
- Supportive team environment and inclusive workplace culture.
- Access to employee discounts on banking products.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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