About the Company
The Bath Community Welfare Trust is a dedicated non-profit organisation committed to providing a safe haven and comprehensive support services for women and children experiencing vulnerability in the Bath and North East Somerset area. We work closely with local government and community partners to offer emergency accommodation, practical assistance, and pathways to long-term stability. Our mission is to empower individuals to rebuild their lives in a secure and nurturing environment.
Job Description
We are seeking a compassionate, reliable, and discreet individual to join our team as a Government Women & Children’s Shelter Assistant. This secure role is pivotal in ensuring the smooth, safe, and supportive operation of our confidential shelter. You will play a crucial part in the daily lives of residents, providing direct assistance, maintaining a welcoming atmosphere, and upholding the highest standards of security and confidentiality. This role requires a strong sense of responsibility, empathy, and the ability to work effectively within a structured, supportive framework. Full background checks will be conducted.
Key Responsibilities
- Provide direct support and assistance to women and children residing in the shelter, ensuring their comfort and well-being.
- Maintain a safe, clean, and organised environment within the shelter premises.
- Assist with administrative tasks, including record-keeping, intake procedures, and resource allocation.
- Monitor shelter access and ensure adherence to strict security protocols to safeguard residents.
- Uphold the highest levels of confidentiality regarding residents' identities and personal circumstances.
- Support residents with daily routines, access to services, and recreational activities.
- Respond to resident queries and concerns with sensitivity and professionalism, escalating issues as necessary.
- Work collaboratively with other staff members and external agencies to ensure holistic support for residents.
- Participate in regular training and team meetings to enhance skills and service delivery.
Required Skills
- Proven ability to maintain strict confidentiality and discretion.
- Excellent interpersonal and communication skills, with a compassionate approach.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a close-knit team.
- Reliability, punctuality, and a strong work ethic.
- Basic IT proficiency (Microsoft Office Suite, email).
- Understanding of safeguarding principles and practices.
- Willingness to undergo enhanced DBS checks and relevant security clearances.
Preferred Qualifications
- Previous experience in a support, care, or administrative role, particularly within a secure or sensitive environment.
- NVQ Level 2 or equivalent in Health & Social Care, Childcare, or a related field.
- First Aid certification (or willingness to obtain).
- Knowledge of local community resources and support networks for vulnerable individuals.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous annual leave allowance.
- Comprehensive training and professional development opportunities.
- A supportive and collaborative working environment.
- The opportunity to make a tangible difference in the lives of vulnerable women and children.
- Employee assistance program.
- Free on-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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