About the Company
Birmingham City Council is one of the largest local authorities in Europe, dedicated to serving the diverse communities of Birmingham. We are committed to fostering a safe, supportive, and thriving environment for all residents, with a particular focus on safeguarding the wellbeing of children and young people. Joining our team means becoming part of an organization that makes a tangible difference every day, offering extensive support, training, and opportunities for professional growth in a rewarding public service career.
Job Description
Embark on a truly rewarding career path with Birmingham City Council as a Trainee Child Protection Support Assistant. This entry-level position is perfect for compassionate individuals eager to contribute to child welfare, even without prior experience in social work. We offer comprehensive training and a supportive environment to help you develop the essential skills and knowledge required to support our child protection services. You will play a vital role in ensuring that vulnerable children and families receive the assistance they need, working alongside experienced social workers and contributing to administrative and organizational tasks that underpin our crucial work. This is more than just a job; it’s a chance to build a meaningful career and positively impact lives.
Key Responsibilities
- Provide administrative support to social workers and child protection teams, including data entry, record keeping, and managing correspondence.
- Assist with the preparation of reports, case notes, and other documentation with accuracy and confidentiality.
- Organize and schedule meetings, appointments, and multi-agency conferences, ensuring all participants are informed.
- Act as a first point of contact for service users and external partners, directing inquiries appropriately and professionally.
- Maintain up-to-date and accurate electronic and paper records in line with council policies and data protection regulations.
- Support the logistical needs of the team, including ordering supplies and managing office resources.
- Undertake specific tasks as directed by senior staff to support the overall efficiency of child protection services.
Required Skills
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- A compassionate and empathetic approach to working with vulnerable individuals.
- Ability to maintain strict confidentiality and handle sensitive information.
- A strong willingness to learn and develop new skills.
- Ability to work effectively both independently and as part of a team.
- Resilience and the ability to work under pressure in challenging situations.
Preferred Qualifications
- GCSEs (or equivalent) including English and Maths.
- Previous experience in a customer service or administrative role.
- Understanding of safeguarding principles or child welfare (though not essential, as training will be provided).
- Full UK driving license and access to a vehicle.
Perks & Benefits
- Competitive salary and local government pension scheme.
- Generous annual leave entitlement.
- Comprehensive induction and ongoing professional development training.
- Access to an employee assistance program for wellbeing support.
- Opportunities for career progression within the council.
- Supportive team environment dedicated to safeguarding.
- Cycle to work scheme.
- Family-friendly policies.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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