About the Company
The Pilbara Community Alliance is a dedicated not-for-profit organisation committed to enhancing the quality of life for residents across the Port Hedland region. We work tirelessly to provide essential services, advocate for community needs, and foster a strong, connected local environment through various programs and initiatives. Our professional team is passionate about making a tangible difference in the lives of individuals and families we serve.
Job Description
We are seeking a proactive and organised Membership Support Assistant to join our professional team in Port Hedland. This role is pivotal in ensuring our members receive exceptional service, managing membership records, and providing comprehensive administrative support to various departments. If you are passionate about community engagement, possess excellent communication skills, and thrive in a supportive team environment, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for member inquiries, providing timely and accurate information via phone, email, and in-person.
- Process new membership applications, renewals, and updates to member details with meticulous attention to detail.
- Maintain accurate and up-to-date membership databases and records.
- Assist with the organisation and execution of member events, workshops, and communication campaigns.
- Prepare and distribute membership-related correspondence, newsletters, and reports.
- Provide general administrative support to the team, including scheduling, data entry, and document management.
- Collaborate with other departments to ensure a cohesive and positive member experience.
- Contribute to the continuous improvement of membership processes and support services.
Required Skills
- Minimum 1 year of experience in an administrative, customer service, or membership support role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- Demonstrated ability to work effectively both independently and as part of a team.
- High level of attention to detail and accuracy.
- A genuine desire to support community initiatives and engage with diverse stakeholders.
Preferred Qualifications
- Experience with CRM software or membership management systems.
- Previous experience working within a not-for-profit organisation.
- A relevant qualification in Business Administration, Community Services, or a related field.
Perks & Benefits
- Competitive salary package aligned with the not-for-profit sector.
- Supportive and collaborative team environment.
- Opportunities for professional development and growth.
- Meaningful work that directly impacts the local community.
- Access to employee assistance programs.
- Convenient on-site location in Port Hedland.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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