About the Company
NSW Ambulance is a vital part of the New South Wales healthcare system, providing emergency medical care and patient transport services across the state. Our dedicated teams, from paramedics on the front line to dispatchers in our control centres, work tirelessly to serve the community in times of need. We are committed to excellence, innovation, and fostering a supportive and professional environment for all our staff.
Job Description
Join the critical nerve centre of emergency response as an Ambulance Dispatch Assistant with NSW Ambulance in Maitland. This pivotal role involves supporting the efficient allocation of ambulance resources, ensuring timely response to emergency calls, and maintaining seamless communication between our control centre and field crews. You will work in a fast-paced, high-pressure environment, playing an essential part in saving lives and assisting the community. Full training will be provided to ensure you are equipped with the skills and knowledge needed to excel in this rewarding career.
Key Responsibilities
- Assist Ambulance Dispatchers in coordinating emergency and non-emergency ambulance movements.
- Process incoming calls and inquiries, accurately collecting and relaying critical information.
- Monitor ambulance resource availability and track their movements using specialized software.
- Maintain clear and concise communication with paramedics and other emergency services personnel.
- Adhere strictly to operational protocols, policies, and emergency response procedures.
- Perform data entry and administrative tasks related to dispatch operations.
- Contribute to a positive and collaborative team environment.
Required Skills
- Exceptional verbal and written communication skills.
- Ability to remain calm, focused, and effective under pressure.
- Strong attention to detail and accuracy.
- Proficiency in basic computer applications and data entry.
- Demonstrated problem-solving abilities and quick decision-making.
- Ability to work effectively in a team-oriented environment.
Preferred Qualifications
- Previous experience in a call centre, customer service, or administrative role.
- Familiarity with medical terminology or the healthcare sector.
- Basic First Aid or CPR certification.
Perks & Benefits
- Competitive annual salary with attractive weekend penalty rates.
- Comprehensive paid training and ongoing professional development opportunities.
- Generous superannuation contributions.
- Access to employee assistance programs and wellness initiatives.
- Career progression pathways within NSW Ambulance.
- Being part of a dedicated team making a real difference in the community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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