About the Company
Officeworks is Australia’s leading retailer of office supplies, furniture, technology, and art supplies. With a strong commitment to empowering customers to ‘Make Bigger Things Happen’, we offer an extensive product range both in-store and online. As a fast-growing brand, we are continually enhancing our digital presence and customer engagement strategies, providing a dynamic and supportive environment for our team members.
Job Description
Join Officeworks as an E-commerce Chat Specialist and become a pivotal part of our online customer service team. This role is perfect for an enthusiastic and tech-savvy individual who excels at clear, concise communication and problem-solving in a fast-paced digital environment. You will be the first point of contact for our online customers, providing real-time support, answering product queries, and guiding them through their online shopping journey. We’re looking for someone who can hit the ground running, has a passion for helping others, and thrives in a supportive team focused on customer satisfaction.
Key Responsibilities
- Engage with customers via live chat to provide exceptional support and resolve inquiries efficiently.
- Assist customers with product information, order tracking, returns, and general website navigation.
- Identify and escalate complex issues to appropriate internal teams when necessary.
- Maintain a high level of product knowledge across the Officeworks e-commerce catalog.
- Contribute to a positive customer experience by providing accurate, friendly, and timely responses.
- Document customer interactions and feedback to improve service processes and product offerings.
- Proactively identify opportunities to upsell or cross-sell relevant products and services.
Required Skills
- Excellent written communication skills with a strong command of English grammar and spelling.
- Proficiency in typing and navigating multiple software applications simultaneously.
- Proven ability to multi-task and manage multiple chat conversations effectively.
- Strong problem-solving skills and a customer-centric approach.
- Ability to work independently and as part of a team.
- Basic computer literacy and comfort with e-commerce platforms.
Preferred Qualifications
- Previous experience in a customer service, call center, or chat support role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Understanding of e-commerce operations and online retail trends.
- Experience with Officeworks products or services.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive training and ongoing professional development opportunities.
- Generous team member discounts across Officeworks products.
- Supportive and collaborative team environment.
- Access to a range of wellbeing programs and resources.
- Opportunities for career progression within a leading Australian retailer.
- Modern office facilities located in the heart of Mackay.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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