About the Company
Discovery Parks is Australia’s largest owner and operator of holiday parks, with a network of over 80 properties across the country. We are passionate about creating memorable holiday experiences for our guests, offering a range of accommodation options from camping and caravan sites to cabins and villas. Our mission is to provide outstanding hospitality, ensuring every guest feels welcome and relaxed, making us a leader in the Australian tourism industry.
Job Description
We are seeking an enthusiastic and customer-focused Guest Experience Host to join our vibrant team at our Gympie resort. In this role, you will be the heart of our guest services, ensuring every visitor has a delightful and seamless stay. You will be responsible for a wide range of duties from front desk operations to assisting guests with activities and local information, all aimed at enhancing their holiday experience. If you love connecting with people, have a passion for hospitality, and thrive in a dynamic environment, this is the perfect opportunity for you to contribute to unforgettable holiday memories.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with check-in and check-out procedures efficiently.
- Provide comprehensive information about park facilities, local attractions, and activities.
- Handle guest inquiries, requests, and resolve any issues promptly and professionally.
- Manage reservations, process payments, and maintain accurate guest records.
- Assist with the coordination and promotion of park events and activities.
- Ensure common areas are tidy and welcoming for guests.
- Collaborate with other departments to ensure a smooth guest experience.
- Promote a positive and friendly atmosphere throughout the park.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Proficiency in basic computer applications (e.g., Microsoft Office).
- Ability to work effectively in a team environment.
- Problem-solving skills and a proactive approach to guest satisfaction.
Preferred Qualifications
- Previous experience in a customer service or hospitality role.
- Knowledge of reservation systems (e.g., RMS, Newbook).
- First Aid certification.
- A passion for travel and tourism.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Employee discounts on accommodation at Discovery Parks nationally.
- Comprehensive training and professional development opportunities.
- Supportive and friendly team environment.
- Opportunity to work in a beautiful resort setting.
- Access to an Employee Assistance Program (EAP).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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