Trainee Receptionist / Front Desk – No Experience, Full-Time

About the Company

Hilton Leicester is a vibrant and welcoming hotel renowned for its exceptional service and comfortable accommodations. As part of a globally recognized brand, we pride ourselves on creating memorable experiences for both our guests and our team members. Joining Hilton means becoming part of a diverse and inclusive family, with countless opportunities for personal and professional development within the hospitality industry.

Job Description

Are you eager to kickstart your career in a dynamic and supportive environment? Hilton Leicester is seeking enthusiastic individuals to join our front desk team as a Trainee Receptionist. This full-time, on-site position is specifically designed for candidates with no prior experience in hospitality or reception roles. We believe in nurturing talent and will provide comprehensive, hands-on training to equip you with all the necessary skills to excel. As a Trainee Receptionist, you will be the first point of contact for our guests, playing a crucial role in creating a positive and lasting impression. You’ll learn the ins and outs of front desk operations, from managing reservations to assisting with guest inquiries, all while developing valuable customer service and administrative skills.

Key Responsibilities

• Warmly greeting guests upon their arrival and departure, ensuring a pleasant welcome and farewell.
• Efficiently assisting guests with check-in and check-out procedures, including key card management.
• Answering incoming telephone calls, screening, and directing them to the appropriate department or individual.
• Responding to guest inquiries and providing accurate information about hotel services, facilities, and local attractions.
• Handling guest complaints or concerns with professionalism and empathy, escalating issues to management when necessary.
• Managing and updating reservations, ensuring all details are accurate and current.
• Processing payments and maintaining accurate guest accounts.
• Performing various administrative tasks to support the overall efficiency of front desk operations.
• Maintaining a tidy, organized, and presentable reception area at all times.

Required Skills

• A positive, enthusiastic attitude and a genuine passion for delivering excellent customer service.
• Exceptional verbal and written communication skills to interact effectively with guests and colleagues.
• The ability to work effectively in a fast-paced and dynamic hotel environment.
• Strong organizational skills and a keen attention to detail.
• A proactive and eager approach to learning new tasks and systems.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.
• No prior experience in reception or hospitality is required, as full training will be provided.

Preferred Qualifications

• Basic computer literacy and familiarity with standard office software (e.g., Microsoft Office Suite).
• A high school diploma or equivalent educational qualification.
• Previous experience in any customer-facing role, demonstrating an ability to interact with the public.
• An understanding of or interest in the hospitality industry.

Perks & Benefits

• Comprehensive paid training program covering all aspects of front desk operations and customer service.
• Significant opportunities for career advancement and professional growth within Hilton's global network.
• A competitive salary and attractive benefits package.
• Generous employee discounts on hotel stays and food & beverage across Hilton brands worldwide.
• A supportive, inclusive, and collaborative team environment.
• Access to Hilton's extensive learning and development resources to enhance your skills.

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