About the Company
Serco Group plc is an international service company which combines commercial focus with a public service ethos. We improve the quality and efficiency of essential public services on behalf of governments, delivering high-quality and critical services that make a real difference to people’s lives across a range of sectors including health, transport, justice, immigration, and defense. With a significant presence in the UK public sector, we are committed to investing in our people and providing opportunities for growth and development, including comprehensive paid training programs for new recruits.
Job Description
Join our dedicated team as an Unemployment Claims Adjudicator and play a vital role in supporting the public sector. This is an exceptional opportunity for individuals looking to start a rewarding career, as full paid training will be provided to equip you with all the necessary skills and knowledge. As an Adjudicator, you will be responsible for reviewing and processing unemployment claims, ensuring accuracy and adherence to established policies and procedures. You will interact with claimants and various stakeholders, providing clear communication and upholding the highest standards of public service. No prior experience in claims adjudication is required; we are seeking motivated individuals with a strong desire to learn and contribute.
Key Responsibilities
- Receive, review, and accurately process unemployment claims in accordance with legal guidelines and departmental policies.
- Conduct thorough investigations to determine claimant eligibility, gathering necessary documentation and information.
- Communicate clearly and effectively with claimants, employers, and other parties to resolve inquiries and provide updates.
- Maintain meticulous records of all claims activities and decisions.
- Collaborate with team members and supervisors to ensure consistent application of policies and continuous improvement.
- Participate actively in all provided training sessions to develop expertise in claims adjudication processes.
- Adhere strictly to data protection and confidentiality regulations.
Required Skills
- Excellent communication and interpersonal skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to analyze information and make informed decisions.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- A strong work ethic and commitment to public service.
- Ability to work effectively both independently and as part of a team.
- Openness to learning and adapting to new procedures and technologies.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Familiarity with public sector operations or government services.
- A degree or relevant qualification in law, public administration, or a related field (not mandatory).
Perks & Benefits
- Comprehensive paid training program from day one.
- Competitive annual salary.
- Generous holiday allowance.
- Defined contribution pension scheme.
- Employee assistance program.
- Opportunities for career progression within a large public service provider.
- Access to exclusive employee discount schemes.
- Modern office environment in a well-connected London district.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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