About the Company
Calgary Transit is the backbone of public transportation in Calgary, Alberta. We are dedicated to providing safe, reliable, and accessible transit services to millions of passengers annually. Our team is committed to connecting communities, fostering sustainable urban development, and ensuring a positive travel experience for everyone. We believe in investing in our employees and providing comprehensive training for all roles, especially those joining us at an entry level.
Job Description
Are you looking for an exciting opportunity to start your career in public service? Calgary Transit is seeking dedicated and enthusiastic individuals to join our team as a Train Station Platform Attendant. This is an entry-level position where no prior experience in rail or transit is required. We will provide comprehensive, paid training to ensure you have all the skills and knowledge needed to excel. As a Platform Attendant, you will be the face of Calgary Transit, assisting passengers, ensuring platform safety, and maintaining a welcoming environment at our light rail transit (LRT) stations. This role is crucial for the smooth operation of our services and directly contributes to the safety and satisfaction of our riders.
Key Responsibilities
- Provide friendly and helpful assistance to passengers, including directions, fare information, and accessibility support.
- Monitor station platforms for passenger safety, identifying and mitigating potential hazards.
- Report unusual activities, incidents, or equipment malfunctions to appropriate personnel immediately.
- Respond to passenger inquiries and provide general information about transit services.
- Assist passengers with disabilities, ensuring they have safe access to and from trains and platforms.
- Operate platform gates or doors if required, following strict safety protocols.
- Ensure cleanliness and orderliness of station platforms.
- Liaise with train operators and control center staff as needed.
- Participate actively in all required training and safety programs.
Required Skills
- Excellent verbal communication skills.
- Strong customer service orientation and a positive, helpful attitude.
- Ability to remain calm and effective in busy or emergency situations.
- Reliability and punctuality.
- Ability to work independently and as part of a team.
- Must be able to stand and walk for extended periods.
- Legal eligibility to work in Canada.
- Willingness to learn and adapt to new procedures and technologies.
Preferred Qualifications
- High School Diploma or equivalent.
- Basic first aid and CPR certification (training will be provided if not held).
- Familiarity with the Calgary area and its public transit system.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Generous pension plan.
- Paid training and ongoing professional development.
- Complimentary Calgary Transit pass.
- Employee assistance program (EAP).
- Opportunities for career advancement within Calgary Transit.
- A supportive and diverse work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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